Has QuickBooks been hacked?? I have been getting the run around on why I am locked out of my account for over a week!!’

Locked out or it won't run/open?  There's a major issue with the latest Windows update.  Windows removed Internet Explorer and QB will NOT RUN ON ANYTHING BUT IE.  And to get around it, you have to back load the prior version of Windows.

Intuit is NEVER timely with anything.  It's so bloody frustrating.

My problem is still not resolved. I am unable to get anyone on the phone who can help me. They all say they can’t and I have called the number on the back of my card several times. I have deleted the app and reinstalled, changed my password and have had 2 weeks not of declined purchases. My business is failing because of QuickBooks. I will need to take legal action. This is unacceptable.

My issue has not been resolved. I have spent 2 weeks getting the run around and dealing with declined purchases! I earned this money through my business and noe i can’t access it! This is theft! I will be taking legal action because my business is failing due to this issue and the customer service is terrible! I have re-installed the app, changed my password and everything else I have been asked to do! This is unacceptable! 

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@csautoparts79-gm wrote:

My problem is still not resolved. I am unable to get anyone on the phone who can help me. They all say they can’t and I have called the number on the back of my card several times. I have deleted the app and reinstalled,

 

@csautoparts79-gm 

Your tag is QuickBooks Online but you mention "removing the app and reinstalling". Are you using QB Online or QB Desktop?

Now my transactions access is no longer there either! This is crazy.  Someone needs to call me and fix this.

How haven’t you heard and I’ve been calling for two weeks? 

Let's make sure you'll be able to reach out to our support team, csautoparts79-gm.

I know how you want to access your transactions without any issues. Generally, once you've uninstalled and reinstalled the app, this will fix everything. You'll have to make sure that you're logged in to the correct QuickBooks Online (QBO) so you'll be able to see the transactions. Also, let's try resetting the app to fix the issue, this will reset all disabled and default apps, notifications, background data, and permission restrictions.

1. Click Help.
2. Choose Reset App Data.

On the other hand, our support team may have been receiving a lot of calls that's why they're unable to attend to you. You'll want to contact them again in case you're still experiencing problems. Here's how to reach them:

1. Click the (?) Help icon and enter Talk to a human (then type it again when prompted).
2. When asked by the bot, enter your concern.
3. Select I still need a human, then proceed with Contact us or Get help from a human.
4. Choose either Chat or Callback.

For your reference, you can go through this link to help manage your account: Account Management.

Reach out to us if you need anything else about accessing your account. We're here to help you. 

Did not work 

I know this hasn't been an easy process for you, csautoparts79-gm.

I appreciate you for performing the steps shared by my colleague. 

Since the issue persists, I'd suggest reaching out to our QuickBooks Support Team. They can take a closer look at your situation and investigate this further. It'll also allow them to submit a ticket to our engineering team to alert them about the issue if necessary. 

Additionally, I've added these articles that'll help manage your account and purchases in QuickBooks Online:

• Account Management
• Expenses and Vendors

I'm only a post away if you need more help in managing your QuickBooks account, csautoparts79-gm. It's always my pleasure to help you out again.

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@csautoparts79-gm wrote:

How haven’t you heard and I’ve been calling for two weeks? 

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@csautoparts79-gm 

Are you addressing this to my last response? Bear in mind, we are not part of Intuit support. Just need to clarify your case before commenting as a fellow member of this community. Hope it clarifies.

Can you provide a contact number for me to call? 

Sorry I’m new to this and wasn’t aware. 

No worries. I'm here to help you, @csautoparts79-gm.

I know you've spent a lot of time on this already. QuickBooks updates our contact feature so users can reach out to us anytime without leaving the account.  

You can follow MariaSoledadG's instructions above to connect with our representatives quickly. Also, you can use this information to contact our support. 

If you need more tips and information on how to manage your account and business finances. We have available resources, webinars, and training videos on our Support page. It helps you understand our product features, functions, and benefits of QuickBooks.

Don’t hesitate to let me know if you have any other concerns or questions with managing your account and transactions. We're always here to help. Take care!

My QuickBooks cash account is saying that it is closed. My issue is that I did not close it. I have been trying to access my cash account but I can’t because it’s saying it’s closed. I have no issues logging into the system. I need to i be able to use my cash account. Please advise. 

Me its been 3 weeks that my account been compromised but this quick book doesn't care thats why i seek legal help

I understand how you feel when you're unable to access your account, Magsvilla. Let me point you in the right direction to ensure you get back to business seamlessly.

I'd suggest contacting our Customer Support team. Our phone representatives have tools that can access your account to reinvestigate the issue and can provide fixes immediately. Reaching out to them can also trigger a further investigation into this matter.

Here's how to reach them:

1. Click the Help menu in the upper-right-hand corner.
2. Type in "Talk to a human", then press Enter.
3. Select Contact Support Team.
4. Type again Talk to a human and click Contact Support Team.
5. Choose a way to connect with us.

Please ensure to review their support hours to know when agents are available. This way, you can contact them at a time that is convenient for you.

Please don't hesitate to reach out if you need additional assistance in accessing your QuickBooks Online account. We're here to support you on your QuickBooks journey. Have a great day!