Help button ? not working

Hi there,

I love to help you with your issue with QuickBooks Online (QBO).

May I know what specific assistance you need with the Help button? I can answer some general questions or concerns you may have about QuickBooks. You can click the Reply button below, and I’ll do my best to assist.

On the other hand, as I checked our records, there have been no reported cases of other customers experiencing the same problem. We can narrow it down by performing basic troubleshooting to refresh your QBO account.

To begin, log in to your QBO account via incognito mode or a private window. This way, it confirms if the cache is the cause.

Here's how:

• Press Ctrl + Shift + N (Google Chrome).
• Ctrl + Shift + P (Firefox).
• Control + Option + P (Safari).

Once logged in, try to open the Help button again. If it works, go to your default browser and clear the cache. See Clear cache and cookies to fix issues when using QuickBooks Online for more information. 

Otherwise, switch to a different browser like Firefox, Google Chrome, or Safari. The one you are currently on may be having a temporary issue with QuickBooks, and using a new browser for the moment will allow you to get back to work.

You may also visit this resource to know what computer and browser you need for the best QuickBooks experience: System requirements for QuickBooks Online, Accountant, and QuickBooks Self-Employed.

Let me know if you need further assistance. I'm always here to lend a helping hand. Take care.

I use Chrome Incognito gave the same results. Tried Edge same results. This is the message:

I use Chrome, incognito same results. Edge same results. This is the message:

Before that, can you share more details like screenshots about your concern? By doing so, I will be able to offer a precise solution to resolve this matter.

Since the basic troubleshooting is not working, You can directly contact our support team. This enables them to investigate this issue further and provide you with the best response to your query. Here's how to reach them outside QuickBooks by following the steps below:
 

1. Go to the https://help.quickbooks.intuit.com/en/contact link.
2. Click Search for something else.
3. Tap Start a Message and enter your concern.

Visit our QBO Help Article page to learn more about running your business in your account.

The Community will always have your back if you need anything else in QBO. Assistance is just one click away. Have a great weekend. 

Hi, experiencing the same issue (help button not working).  Have tried in incognito mode, and cleared cache, restarted computer etc.  Please advise.

The error message is

This feature is currently not available

Please re-load the page and try again.

I see you're having some trouble with the Help button, even after trying the basic fixes, @todd_aust. I appreciate your patience as we work through this. The good news is we can connect you with our live support outside the program. They'll be there to lend a hand and help you navigate this issue. Let me share the steps with you.

1. Access this link: https://help.quickbooks.intuit.com/en/contact.
2. Select the QuickBooks product from the dropdown list.
3. Type your concern in the field.
4. Click Continue.
   
   
   

In addition to this, you'll want to explore our QBO Help Article page packed with resources and insights tailored just for you. Whether you're looking to streamline your business or tackle specific challenges, you'll find the guidance you need to make the most of your account. We want to ensure you have everything you need to achieve your goals.

Please know that you're always welcome to share your QuickBooks concerns right here in our vibrant Community. Rest easy knowing that we are here and you can count on us to provide the support you deserve.

Same here.  Reported it to Chat / Support.  it took them over 30 minutes just to log the case. Heard nothing since.

I'm experiencing a very similar issue. My "Help" widget/module hasn't opened for me in months.

The error says:

Something went wrong
Try refreshing the page.

Your commitment to exploring alternative solutions to resolve issues with your My Help widget is greatly valued, @naylorconsulting. Since the basic troubleshooting is not working, you can contact our support team directly.

This enables them to investigate this issue further and provide you with the best response to your query. 

Here's how:

1. Navigate to the What can we help you with? link.
2. Select QuickBooks Online as your product.
3. Log in with your QuickBooks Online (QBO) credentials.
4. Then, enter your concern.

Additionally, you can check out our QBO Help Article page for more information on managing your business within your account.

We strive for you to have a seamless experience using QuickBooks, @naylorconsulting. Should you have any more questions, feel free to respond in the thread below and we will reply promptly.