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cochranesofchampaign
Level 1

Help Chat Window

Needed to get assistance with PPP Cash Compensation report crashing. I go to the Help Chat and fill in the intro questions (name, email, phone, problem, etc), select "not a robot" and then enter, my chat window goes blank. Nothing there. I've tried in Edge (new version) and Chrome. Is there some browser setting that needs to be changed before I try for the 5th time?

3 Comments
MadelynC
QuickBooks Team

Help Chat Window

No need to change the browser setting, instead, we can run the repair tool in QuickBooks, @cochranesofchampaign.

 

I'm here to ensure everything is resolved so you can get back to your business.


Running the repair tool help fix the common issues right away. This method can get rid of the report crashing issue and can obtain a good connection while contacting our supports.


It only takes a few easy steps to perform this process. Let me show you how:

 

  1. Backup your company file first, then restart your computer.
  2. Go to the Windows Start menu, select Control Panel.
  3. Choose Programs and Features and then Uninstall a Program.
  4. Click QuickBooks and then Uninstall/Change.
  5. Tap Continue or Next.
  6. Hit Repair and then Next. Note: The repair should start right away, but it may take a while to finish. You can leave it running and come back once it's done.
  7. When the repair is done, press Finish.
  8. Restart your computer to complete the repair successfully.


After, access your PPP Cash Compensation report. You can use this reference about customization so you can modify each detail that matters to you the most.


You might want to check this article about the Cash compensation report for PPP Loan Forgiveness. This gives you a depth understanding of how we identified the cash compensation and how it may include costs.


You may also include checking our contact features if it’s now getting back to normal.


Please keep me updated on the result. This way, I can find other resolutions if needed. Keep safe.

Trinity Holistic Healthcare
Level 1

Help Chat Window

How can I get Tech support to get on my computer, soon. I need to recover my business account.

Holly Holloway 

license # [license number removed]

jamespaul
QuickBooks Team

Help Chat Window

Hello, Holly Holloway. 

 

Before we take this to our phone support, I'd like to help you out in recovering your business account. 

 

Are you referring to your company file password? If that's the case, you can reset it to access your company file. Older QuickBooks versions have different ways of resetting it.

 

For the full guide, I recommend reading this article: Reset your password for QuickBooks Desktop

 

However, are you referring to your CAMPS account? You can reset it by using the Password recovery tool

 

Though are you trying to recover and reactivate your QuickBooks Desktop with a validation code? If that's the case, you'll want to check your email inbox for it. Alternatively, access your CAMPS account then look for the code: 

 

Log in to CAMPS, then choose your version under the Products & Services section. Then, click Details, then look for the validation code. 

 

If you're still unable to get it or if you still need help recovering your business account, you can contact our support. Here's how: 

 

  1. Open Help menu, select QuickBooks Desktop Help
  2. Click the Contact us link.
  3. On the new page, select a topic (such as activate or install QuickBooks). 
  4. Scroll down and click the Have us call you button. 

 

If you're unable to open the program, you can use the website's Contact us link

 

After recovering your business account, you can start working on QuickBooks Desktop again. You might also want to check out our articles if you need help navigating around the program. 

 

Our Community space is always open to answer more questions from you. Just create a new thread or reply here and I'll get back to you the soonest. 

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