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Iván Jiménez
Level 1

Help I can't see anything

Is anyone else having problems viewing QB transactions?

 

When I try to access any of my records, it does not open.

6 Comments 6
Danilo Mora
Level 1

Help I can't see anything

I have the same problem, only Bank Deposits are working

JoesemM
Moderator

Help I can't see anything

Thanks for letting me know about this, @Iván Jiménez, @Danilo Mora. I’m here to help and share some insights on how to get around this issue.

 

There are times that the browser is full of the frequently accessed web page. When this gets outdated, it can cause an issue with your QuickBooks performance. To verify this, let access your account via a private window (incognito).

 

Incognito window doesn’t save any data file, thus, it’s the best tool to verify a browser’s cache issue. To begin, here are the keyboard shortcuts that you can use to in opening a private window:

 

  • For Google Chrome browser, press keys: Ctrl + Shift + N
  • For Mozilla Firefox browser, press keys: Ctrl + Shift + P
  • For Safari browse, press keys: Command + Shift + N 

 

Once logged in, Double-check if you can see the transactions. If you’re able to, go back to your regular browser and clear its cache. If you’re unable to, try using other supported browsers and check if this is a browser-integrated issue.

 

I'm also adding this article to further guide you in managing the growth of your business using QuickBooks. It includes topics about account management, banking, and expenses, to name a few. You can click the + More topics button to view other selections.

 

 

Please let me know in the comment section how it goes. I'm determined to ensure your success. Thanks for coming to the Community, I look forward to hearing from you again, @Iván Jiménez, @Danilo Mora

Ismayabhe
Level 1

Help I can't see anything

the problem persists

Danilo Mora
Level 1

Help I can't see anything

I try with incognito mode, I try with Chrome and Firefox, even I try in another computer, and ask someone else in another office (milles away) to try and every time get the same issue. When I clic on, for example Checks, the url change to https://app.qbo.intuit.com/app/check  but the check doesn't open, it happens the same in almost all modules except Banking deposits and reports

Ismayabhe
Level 1

Help I can't see anything

When I try to register payments and collections it does not open

Ismayabhe
Level 1

Help I can't see anything

Already solved! the problem was in the configuration, the deposit option was disabled

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