I've got your back on managing timesheet in QuickBooks Online (QBO), alme.
There are a few factors that we need to check why you're import time. Let me share them with you so you can get this resolved.
- Make sure to mark the Export Approved Timesheets when Syncing (QuickBooks Desktop only)
- Make sure to select the Use QuickBooks Online for payroll box in the QuickBooks Online Integration Preferences.
To properly map your payroll items, please refer to this article: Map QuickBooks payroll items.
Moreover, you can skim through the topics from our help articles for more resources while working with QuickBooks Time in the future. Here are the links:
Let me know if this helps answer your question. I'm only a post away if you have any other questions or concerns. Have a splendid day!