cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Level 1

How can I change the master admin on our account?

 
8 Comments
Content Leader

Re: How can I change the master admin on our account?

Welcome to the Community, @kathy13. Allow me to help you with changing the Master Admin on your account.

 

Here's how the Master Administrator when logged into QuickBooks Online can transfer right to an existing Company Administrator: 

 

  1. Click the Gear icon.
  2. Select Manage Users.
  3. Click the drop-down arrow in the Action column and choose Make master admin.
  4. Select Make master admin on the pop-up that appears.
  5. An invitation email will then be sent to the user to accept the role. 

 

I recommend the following article for additional information on this process, such as the basics of transferring this role: How to Transfer The Role of Master Administrator.

 

Should you have any questions about transferring roles or anything else, I'm just a click away. Cheering you to continued success.
 

Level 1

Re: How can I change the master admin on our account?

Hi..I have problem to change Master Admin. Can you help me?

QuickBooks Team

Re: How can I change the master admin on our account?

I'll be your guide today in changing your company's Master Admin, nnaziz.

 

When transferring the Master Admin access, you'll have to ensure that the user is already added as a Company Admin. If not, you can follow these steps to set up the user first:

  1. Click the Gear icon in the upper right-hand corner of the Dashboard.
  2. Under Your Company, click Manage Users.
  3. Click the Add user button in the upper right-hand corner.
  4. Select Company Admin, and then click Next.
  5. Enter the new user's profile information.
  6. Click Save.

Then, let the user check their email to accept the invitation. Once done, you can follow the steps given by my colleague above to successfully transfer the Master Admin rights.

 

If you need more help with this, just let me know. I'll be around to assist you further.

Level 1

Re: How can I change the master admin on our account?

What if the Master Administrator has left the company?  How do I transfer Master Administrator rights in this case?

 

Thank you,

Jennifer Emery

[email address removed]

Content Leader

Re: How can I change the master admin on our account?

Hello, Delta19.

 

Thanks for contacting the Community for support. I'd be glad to help point you in the right direction to transfer the Master Admin rights.

 

In this particular case where the Master Administrator has left the company, you'll need to call in to speak with a member of the Support Team. An agent will assist you by gathering the necessary info to complete a Master Admin claim. Once the claim is finished, the rights will be transferred to your or any other desired account user. The following steps will get you in contact with an agent:

 

1. Click the Help button in the top right corner.

2. Select Contact Us.

3. Enter Support in the field and choose Let's talk.

4. From here you can select to receive a callback at a time that's convenient for you.

 

Please feel free to follow up with me here and let me know how the conversation goes. I'll be here to help in any way that I can.

Level 1

Re: How can I change the master admin on our account?

Hello, did you get a respond, what are you doing - I'm in the same situation now... 

Level 1

Re: How can I change the master admin if master admin deny giving the rights


@MorganB wrote:

Hello, Delta19.

 

Thanks for contacting the Community for support. I'd be glad to help point you in the right direction to transfer the Master Admin rights.

 

In this particular case where the Master Administrator has left the company, you'll need to call in to speak with a member of the Support Team. An agent will assist you by gathering the necessary info to complete a Master Admin claim. Once the claim is finished, the rights will be transferred to your or any other desired account user. The following steps will get you in contact with an agent:

 

1. Click the Help button in the top right corner.

2. Select Contact Us.

3. Enter Support in the field and choose Let's talk.

4. From here you can select to receive a callback at a time that's convenient for you.

 

Please feel free to follow up with me here and let me know how the conversation goes. I'll be here to help in any way that I can.


 

QuickBooks Team

Re: How can I change the master admin if master admin deny giving the rights

Hello there, @hayerkaiser.

 

Changing the Master Admin on the account depends on who's paying the subscription to Intuit. And I'd like to share it with you and help you from there.

 

If your accountant is the one paying the subscription, you'll have to contact him/her. This way, he/she can help you transfer the Master Admin rights of your account.

 

However, if you personally pay your subscription, I suggest contacting our Technical Support Team. Agents have the necessary tools to help you transfer the Master Admin rights. 

 

To reach them, you can follow the steps provided by MorganB above.

 

In case you want to change the email address you use to sign in, you can read this article for your future reference: Change the Email Address you use to Sign in.

 

Please know that you can always get back to this post if you have any other questions. The Community team and I are always here to help.

Need to get in touch?

Contact us