How can I turn off the activity log on a customer invoice? Can the customer see my activity in the log as well?

Hello!  Is there a way to find invoices that don't have an activity log?  I'm really trying to find a quick way to find invoices that were never emailed to the customer...  Can you help?  Please and thank you!

Thank you for joining this Community thread, goodthingsfarm. 

Yes, there's a way you can check for undelivered invoices in QuickBooks Online.

I'll show you how to check if an invoice was never sent to your customer.

Here's how:

1. Go to Sales menu. 
2. Click on All Sales or Invoices.
3. In the Status column, you’ll see if the invoice is undelivered or sent. 
4. If you’re in the Invoices tab, you can select the Needs Attention message to see those undelivered invoices.
   

I'm also adding these articles for more information and to address the issues with invoice delivery: 

• Fix undelivered invoices in QuickBooks Online.
• How to view list of bounced emails with delivery errors

Return to this thread if you have any further questions or concerns about invoices. I'd be delighted to assist. Have a wonderful day!

If the invoice has been sent to the customer via email Quickbooks pops up and says if you make any changes, the customer will be sent an email showing the changes.  This doesn't work for us either.

Hi there, @Kathy.

I'd appreciate it if you could specify which part doesn't work for you. Can you elaborate on it for us? It would be also great if you can provide me with a screenshot. This way we could determine the best solution appropriate for you.

If you have further concerns about your customer invoices, don't hesitate to post them here. Stay safe!

Is there a way to not send customers updates when we change their invoice on our side?