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accounting685
Level 1

How do I clear the paid ( In review) status of an invoice?

 
1 Comment 1
Tori B
QuickBooks Team

How do I clear the paid ( In review) status of an invoice?

Good evening, @accounting685.

 

How are you doing today? I hope all is well. 

 

Let's go over some details on why your invoices are still on the paid-in-review status.

 

Please know that the status means your payments are still in the Merchant services. Thus, they're unable to change it to Deposited. The status will change once the money is posted in your bank account.

 

Sometimes, this occurs when you're new to the QuickBooks Payments account. It usually takes longer to deposit your first set of payments while our team sets up your account.

 

You can learn more about this by reviewing: Find out when QuickBooks Payments deposits customer payments. It includes information on verifying your deposit speed as well.

 

However, if you notice that it has been several days that the invoices are in the paid-in-review status, then I recommend contacting our QuickBooks Payments Team. This way, one of our agents can review your account in a secure environment and investigate this matter further. 

 

Here's how: 

 

  1. Go to the top right, then click Help (?).
  2. Choose or type Contact Us.
  3. Enter your concern, then tap on Let's Talk.
  4. From there, choose a way to connect: Have us call you or Chat with us.

 

Please don't hesitate to let me know if you have any additional questions or concerns. Take care! 

 

 

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