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adamgmorere
Level 1

How do I put my filing frequency in so that sales tax will work? I have had auto sales tax sense January 1st 2018 and it has been a nightmare! Its asking for frequency.

 
1 Comment 1
IamjuViel
QuickBooks Team

How do I put my filing frequency in so that sales tax will work? I have had auto sales tax sense January 1st 2018 and it has been a nightmare! Its asking for frequency.

Thank you for sharing this concern to my concern, @adamgmorere.

 

Setting up a default filling frequency for your sales tax is my priority. Let me help you sort this out.

 

To isolate this concern, let's perform the following troubleshooting steps to make sure this is not browser-related:

  • Access your QuickBooks Online account using an incognito or private browser and set your sales tax filling frequency. Use either of the following shortcut keys:
    • Google Chrome, press CTRL  + Shift + N
    • Mozilla Firefox: press CTRL  + Shift + P
    • Internet Explorer: press CTRL  + Shift + P
    • Safari: press Command + Shift + N
  • Also, you may clear your browser's cache to clear the stored data on your browser that can cause some odd errors with it's performance
  • To check your browser’s health and its compatibility with QuickBooks Online, you can also use the Browser Health Checkup Tool.

On the other hand, here's how you can set up a default your sales tax filling frequency:

  1. Go to Taxes.
  2. Choose Sales Tax.
  3. Select Sales tax settings.
  4. Click on the Edit link of the sales tax agency.
  5. Choose the Filing frequency in the drop-down.
  6. Click on Save

If the issue persists, I'd recommend contacting our Customer Care Team. A specialist will be able to further help you via secured remote access session.

 

Here’s how to contact us:

  1. Click the Help menu.
  2. Choose Contact Us.
  3. Under How can we help?, type in your “Sales Tax Frequency”.
  4. Hit Continue.
  5. Click Get our phone number to contact us.

Stay in touch with me and let me know if you have other questions about managing your sales tax in QuickBooks Online. I'm always here to help.

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