Hello, @rsleau @mckinnon-m.
This isn't what I want anyone to experience when reaching out to our support. We currently have a high contact volume both via phone and chat. Please bear with us and know that our representatives will be happy to help you once they reach you.
Please check our support hours and how you can get a callback here: Contact QBO support.
We appreciate your patience and understanding. If you have questions or concerns I can address here in the Community, feel free to add them below. I'll be glad to help.
