Hi, PatriciaW52.
Prior from downloading the 2019 version, make sure to secure a backup copy of your company file from QuickBooks 2016. Once done, follow the steps below to download QuickBooks 2019.
- Visit this link: https://downloads.quickbooks.com/app/qbdt/products.
- From the site, select your country, QuickBooks Desktop version and year version of the product you want to download.
- Once done, install QuickBooks in your computer.
Please refer to this article for further information: https://quickbooks.intuit.com/community/Getting-Started/Download-QuickBooks-Desktop/m-p/201668.
You might also ind this article helpful along the way: https://quickbooks.intuit.com/community/Help-Articles/Restore-a-backup-of-your-company-file/m-p/2037...
If you’re still unable to download QuickBooks, I’d recommend reaching out to our support team. Here’s how:
- Visit this link: https://help.quickbooks.intuit.com/en_US/contact.
- Choose your product: QuickBooks Desktop.
- Choose Pro or Premier.
- Select any main topics and sub topics.
- Scroll down, and click the Get Phone Number button.
Please visit us again if you have other concerns that we can help you with.