I am having the same issue as Scott did above, I am 2022 Desktop Pro Plus, I have been elevated 3 times with support and they said they would call back in 30-45 minutes...24 hours ago.  Any idea why undeposited funds account shows a balance but does not appear when I go to make a deposit? 

My same exact problem right now!!!!!!

Same problem here did you get a fix!?

Let's check the Transaction History page, WEMFG.

This helps us locate the payment. Beforehand, let's update QuickBooks so that you'll have the latest fixes.

 Here's how:

1. Go to Company and then select Chart of Accounts.
2. Locate and open the Undeposited Fund account.
3. Press CTRL + H to display the Transaction History window.
4. Review the information shown.

If the Transaction History is blank, I'd suggest running the Verify and Rebuild Data utility. The tool scan data issues within the company file and self-resolves them.

In case the issue persists, I'd recommend contacting our QuickBooks Support Team. They're equipped with tools to check the cause. It'll also allow them to submit a ticket to our engineering team to alert them about the issue if necessary.

For more details about how the Undeposited Funds account works, please see these resources:

• What’s the Undeposited Funds Account?
• Deposit Payments into the Undeposited Funds Account

Additionally, I've added an article that'll help you record the money owed to your business for goods or services: Accounts Receivable Workflows.

Please let us know if you need assistance tracking your sales and expense transactions in QuickBooks. We're always here to help you out.

In my case when I create a "donation" the deposit is showing up and so is the debit, essentially voiding the transaction.  It is a new account and I have not been able to figure out what is going wrong.  Any help would be greatly appreciated. 

Hello, I am using QB Online. My 5 deposits in the Undeposited Funds account have been checked and double-checked, they are deposited correctly into the Undeposited Funds. However, when I try to deposit them, they do not appear on that screen. My Undeposited Funds account is set up as :

Name: Undeposited Funds

Type: Other Current Assets

Detail Type: Other Current Assets

I would give anything to figure this out - I've spent the last 2 hrs trying to fix it and I can't find a solution. Ia there something incorrect about how the account is set up?

Thank you,

CVCDeb

Simply because QuickBooks online changed "Undeposited Fund" Account into "Payment to Deposit", so Please use Payment to Deposit Account for your sales.

Aww, good to know, I will give that a try, thank you!

Hello community... since about two weeks ago, we've been having the issue in which there are funds in the Undeposited Funds account for 2023, but they are not showing up when we proceed to the New Bank Deposit window. We see entries 2021 and older but not for 2022 and 2023. We have only one Undeposited Funds account, and it is active. I've already spoken with a Quickbooks technician, and no solution was reached at that time. Is there a technical bug going on? Attached are the account settings; they have not been changed. Thank you.

Hello there, @smittysauto10.

I'll do my best to assist you in resolving this matter. Let me share some suggestions to troubleshoot the issue.

It's possible that the filters are set in a way that hides transactions from certain years. Let's adjust them to show all relevant transactions. 

1. Select +New and then Bank deposit.
2. From the Account dropdown, choose the account you want to put the money into.
3. If you accept payments in multicurrencies, you’ll only see payments for one currency at a time. To switch between currencies, select a Currency from the dropdown menu.
4. If you're using the Location function, select All Locations or the appropriate one.
5. Then, make sure they are sorted correctly. Sorting by date in ascending or descending order can help you locate the entries you're looking for.
   
6. Choose  the checkbox for each transaction you want to combine.
7. Select Save and new or Save and close.

If they're still missing, you may have accumulated too much historical data. Whenever you visit a website, it saves some information from the web page in its cache and cookies. These files allow the websites you visit most often to load faster. Not to worry, clearing them will do the trick.

First, let's try accessing your account through an incognito window to rule out the possibility of a webpage issue. You can refer to these shortcut keys to open an incognito window in all supported browsers:

• Chrome: Ctrl + Shift + N
• Firefox: Ctrl + Shift + P
• Safari: Command + Shift + N

If it works, switch back to your regular browser. Then, clear its cache. This way, you can access QuickBooks with a clean slate. You can also use a different supported one.

Additionally, make sure to reconcile your accounts regularly. This ensures your records agree with your real-life bank and credit card statements.

Fill me in if you need further assistance with making bank deposits. I'll be around to help.

Greetings and thank you for your reply. I tried all suggested, and the issue remains. Currency and Location are irrelevant, my account does not have those options. Attached is a picture of the top of my Bank Deposit screen. As you can see, the most recent item is from 2020. The Chart of Accounts shows the 2023 Undeposited Funds, but they are not showing in the Bank Deposit window. What else can we try, or who do I speak with? We need to resolve this.

Thanks for getting back to us, smittysauto10. Allow me to chime in and share additional insights to help resolve Undeposited Funds to show on your bank deposits.

We can help troubleshoot this issue by reviewing your previous bank deposits. If undeposited funds still don't reflect on your deposit window, let's ensure you haven't included these funds in your previously deposited payments. To do this:

1. Go to Sales and select the All Sales tab.
2. Find and select the transaction to open the form. If you see a blue payment made under the Paid payment status, payment is already associated with a bank deposit.

To add the payment to a new bank deposit:

1. Click on the blue payment link to open bank deposit.
2. Uncheck the box next to the payment.
3. Select Save and Close.
4. Select + New and click Bank Deposit.

If the same thing happens, you can review your account's Audit Log to check if there are changes made to these payments without your knowledge. This way, you can keep track of any activities made to your financial records. Also, you can review your payment transactions under the Deposit to dropdown to ensure these are linked to the Undeposited Funds.

If the issue still persists, I'd suggest contacting our Customer Care Team. They have the necessary tools to check your account and further investigate these entries to get this resolved as quickly as possible. 

Here's how to reach them:

1. In your QBO account, click the Help icon and select Contact Us.
2. Enter your concern and click Let's Talk.
3. Select Start a chat or Get a callback with a support expert.

Moreover, I'm adding this reference to help you reconcile your accounts and ensure they always match your bank and credit card statements: Reconcile an account in QuickBooks Online. It also entails information when modifying or adjusting completed reconciliations.

We'd gladly assist you further if you have additional questions about bank deposits. Just let us know in the comments below, and we'll get you covered. Have a good one!

Thank you for your time and guidance. The issue remains. I will contact QB Customer Care.

Hi I have been working with quick book desk top software since 2016 , now in July migrated to online .
I have an issue with customer payment deposit -  in August on same day two payments  deposited in quick book from two differ t customers. 

one customer account receivable  statement shows the payment and correct balance in august 

But in the second customer statement ithe payment amount is not showing & 

the balance are incorrect ( even I tried to make a fake entry of a payment but after July no august entries are showing up in account ) 

When we review the bank account in quick books it is  showing both the payments are received and entered 

I have tried all filters 

ultimately gone back to Desk top version 

Can u please advice 

Hi invoice layout,

I want to ensure that your issue with customer payments gets resolved in no time.

To do so, I recommend reaching out to our merchant support team so we can investigate why the second payment shows no amount and an incorrect balance. You can review our merchant contact details through this link: QuickBooks Online with Payments & Merchant Service Center.

Moreover, you can check this link whenever you have concerns about managing your QuickBooks account.