How to Fix Deposits not showing undeposited funds in QuickBooks?

You don't need to turn any option on when creating a bank deposit, Slobodan.

When using Undeposited Funds in the Deposit to field, the sales receipt should display in the Select the payments included in this deposit section (Bank Deposit).

Let's review what's causing the sales receipt not to appear in the Bank Deposit window.

• If you're using the Multicurrency function, make sure you set the Currency field correctly.
• If you're using the Location function, make sure you select All Locations or the correct one.

You can also use this article in finding and fixing the missing sales receipt: Find and Fix Payments Missing on Bank Deposit Window.

If everything is set correctly, we might need to do browser troubleshooting steps to get rid of any cache-related issues.

1. Access your account through a private browser and review the Bank Deposit window.
2. If the sales receipt is already showing, you can clear the cache storage of your regular browser.
3. Use other supported browsers if necessary.

You can count on me if you need more help with this.

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@Slobodan wrote:

When I record a sales receipt and deposit it to 1499 undeposited funds account, it does not want to appear under Bank Deposit for some reason. 

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It seems like there is a bug with new subscriptions. Is yours new?

https://quickbooks.intuit.com/community/Payments/QB-Online-Deposits-not-showing/m-p/240529#M4610

Please help me!  I have exported payments from "Campground Master" software, and I now have a full list of receipts in Undeposited Funds in my Quickbooks desktop (when viewed by a Quickreport).  BUT when I go to Make Deposits and click on Payments, then nothing is there!  Why can't I see my receipts when opening the payments window?  Very strange! 

Thank you for any assistance. 

I'll share some insights about how Undeposited Funds account works in QuickBooks Desktop, Scott13.

Undeposited Funds account is used to hold all the invoice payments and sales receipts we want to combine before we create a deposit. When we run a QuickReport of the Undeposited Funds account, it will show all the transactions that we're associated with the account (including the transactions that are already been deposited to your bank account).

The sales receipts will not show in the Make Deposits window since these the transaction we're already deposited into a bank account. In addition, we can also check if the balance of your Undeposited Funds QuickReport. If it's showing zero, that all the payments have been already deposited to the bank. I'll guide you how:

1. Select Lists from the top menu bar. 
2. Choose Chart of Accounts.
3. Right-click Undeposited Funds and select QuickReport: Undeposited Funds.
4. From the Dates drop-down menu, select All.
5. Check the balance of the report.

I've added an article that will help you in recording the money owed to your business for goods or services: Accounts Receivable (A/R) workflows in QuickBooks Desktop.

Please don't hesitate to drop a comment or start a conversation below if you need more help in managing your transactions. I'll be around to help.

Thank you for your response, but I'm afraid it did not solve my problem.  I am a seasoned Quickbooks user, and I'm very familiar with using undeposited funds for payments, and then making deposits.  The issue here is that I have exported data from my "Campground Master" software, and I get entries in Undeposited Funds that include separate entries for each payment type, like this pic:

BUT, when I go to Make Deposits and select Payments, there are NO payments to deposit like shown below!  I can't figure out where they have gone! 

I hope someone can help me! 

Welcome back to the Intuit Community.

Thanks for adding more information about your concern especially for the screenshots. This gives me a better picture of what happened to the deposits.

Let’s open the Transaction History for each payment. This is to check if the deposits were already linked to invoices or sales receipts.

To open the window, follow these steps:

1. Go to Lists at the top menu bar to select Chart of Accounts.
2. From the list, double-click on the Undeposited Funds account to view all transactions.
3. Hover your mouse to the deposit and then press CTRL + H.
4. This will display the Transaction History window.
5. Review the information shown and check which invoice or sales receipt the deposit is linked to.
6. Follow the same process to review all deposits.

However, if the Transaction History is blank, I suggest you get in touch with our Technical Support Team for further assistance. They can initiate a screen-sharing session to determine the root cause.

When the resolution is available, one of our support agents will help you correct the issue. Follow the steps below to contact support.

1. Go to the Help section of the company file to see the contact details.
2. Choose QuickBooks Desktop Help to open the Have a Question window.
3. Hit the Contact us link to see the Contact Us screen.
4. Tap the Search for something else link and then type in the issue in the field box.
5. Press Search to display the Start a Message menu.

Keep me posted if you have any questions or concerns. Please know I’m always here to answer them for you. Have a good one.

I still need help with this issue at it is unresolved.  I reached out to Technical support but I was unable to complete a form to pay for their assistance.  They could not help me by phone, either, and even when I sent your email they did not understand the problem. 

Welcome here in Community @Scott13,

Let me assist you with your concern. You can check your Chart of Account if the Undeposited funds are active. Here's how:

1. Go to the Accountant menu.
2. Select Chart of Accounts.
3. On the Account button, click the drop-down arrow and select Show inactive Accounts.
4. Click the X icon beside the account that is inactive (undeposited funds).

Once done, you can re-sort your chart of accounts to change the arrangement of the list into default. Follow these steps:

1. On your Chart of Accounts, click the Accounts button.
2. Select Re-sort List.
3. Click OK.

I'd also added an article that helps you reconcile your account, visit this link: Reconcile an account in QuickBooks Desktop.

If you have follow-up questions, don't hesitate to drop a message in the comment section. I'll be happier to help. Have a wonderful day!

Hey QBO gang! 

I was having this problem as well, so I went to the COA and found that my customer's Undeposited Funds account was charted as an "Other Current Asset," rather than as an Undeposited Funds account. For whatever reason, it won't let me change the account type of this Undeposited Funds account. So I renamed the incorrectly charted Undeposited Funds account as "Undeposited Funds." (Same name, just with a period punctuation added) and then created the new correct Undeposited Funds account (see my screen shot to see the difference) and then deactivated the incorrectly charted Undeposited Funds account. Make sure when you do this, you don't have any payments sitting in your incorrectly charted Undeposited Funds account! 

Hope that fixes it for some of you have the same problem I did!

Torre Cannavo

Hi! Did you ever get an answer on this? We are a 3rd party software and I see you are importing from a 3rd party software. We have started having the same issues. The Undesposited Funds account should be OTHER CURRENT ASSETS and that is what mine is. Mine worked forever but as of this spring/summer, our customers are having the same issues you have. Interested to know if you got a fix.

Thanks!

Melissa

Scott - Did you get an answer here? I find that the issue is happening on whatever upgrade happened AFTER Quickbooks Desktop Pro 2019. I still have that version and my customers have an upgraded one. THAT is the one it's no longer working with. I am a third party software like your Campground software, so I have customers experiencing exactly what you have. The software dumps into Undeposited Funds but it is not there for them to make a deposit. Just wondering if you got a fix.

Thanks!

Melissa

Hi, is there an update on this issue.  We are having the same issue where Undeposited Funds are not showing on Make Deposits page.

Thanks,

JL

Thanks for joining the thread, jle07.

Let me share an idea why the receipt in Undeposited Funds is not showing in Make deposit.

The receipt was probably deposited into your bank account. This is why it's not showing on the Make deposit page. Let's check your Undeposited Funds if it has zero balance.

Here's how:

1. Click Lists from the top menu bar.

2. Select Chart of Accounts.

3. Double-click Undeposited Funds and then hit QuickReport.

4. Choose All dates or you can specify the period.

5. Check the balance of the report.

If you see a balance, you can run a rebuild data to fix a minor issue on your company file. 

You can check this resource for more insight: Get started with customer transaction workflows in QuickBooks Desktop.

Click the Reply button if you have further questions about Undeposited Funds. I'll be around to help you.

May be this helps: 1.Go to the Accountant menu. 2.Select Chart of Accounts. 3.On the Account button, click the drop-down arrow and select Show inactive Accounts. 4.Click the X icon beside the account that is inactive TellDunkin.

Hi...Thank you for posting this information...but...Here's my issue...

I have QB Desktop 2021( windows to Mac) I have a deposit that shows up on the customers register. I apparently did not deposit it from Undeposited Funds, however, it is not in. that window, for me to do it. I can't delete the payment until I delete it from the deposit, which is not there. So how can I delete this payment so I can reenter to make the deposit. This is a 2020 issue just appearing and am on a time crunch with my accountant, for today. Hope you can help.

Thanks ahead of time,

Stacy

I'll gladly show you how to locate the payment in QuickBooks Desktop, StacyT1.

To locate the payment, I'd suggest using the Find Transactions option. Before proceeding, I'd recommend updating QuickBooks. This way,  you always have the latest features and fixes.

Here's how:

1. Go to the Company menu and then select Chart of Accounts.
2. On the Account drop-down menu, click Find transactions in.
3. From there, you'll be able to filter the transaction.
4. Enter the necessary details needed, then click Find.
   

Aside from that, you can also open the Transaction History of the payment. This helps us locate it. Here's how:

1. Go to Company and then select Chart of Accounts.
2. From the list, double-click on the Undeposited Funds account to view the transaction.
3. Hover your mouse to the deposit and then press CTRL + H.
4. This will display the Transaction History window.
5. Review the information shown.
   

Also, one possible reason the transactions are entered or updated is someone might've made these changes. Let's run the Audit Trail report to verify this.

1. Go to Reports at the top menu bar.
2. Select Accountant & Taxes.
3. Select Audit Trail.
4. Click on Custome Report to personalize the details.
5. You can also customize the dates on the report's page.
6. Then, click on Refresh.
   

Additionally, I've added these articles that'll help you learn more about how the Undeposited Funds account works in QuickBooks.

• What’s the Undeposited Funds Account?
• Deposit Payments into the Undeposited Funds Account in QuickBooks Desktop

I'm only a few clicks away if you need assistance with your other QuickBooks tasks, StacyT1. It's always my pleasure to help you out again.

This how to solve this problem. 

Please note the following: 

1. You can only use one Undeposited Funds account in QBO which is the default one. 
2. If you have created a new one, then you might have definitely chosen the account type to be "Cash and Cash Equivalent" and the detail type to be "Bank".  Because if you chose the right types, the system wouldn't allow it go through. 
3. When you create it to behave as a bank, then the obvious reasoning is that you have already deposited the funds into your bank account instead of undeposited funds. 

• Solution
  Move the balance as it appears in your Undeposited Funds bank account to the expected destination  and you can henceforth choose the default Undeposited Fund account which will definitely display your transitions as you expected to see for your subsequent bank deposit. 

• Alternatively: Edit all the transactions in your Undeposited Fund bank account to the default "Undeposited Fund account" and continue your bank deposit process, you will definitely see the transactions appearing for you to continue your bank deposit.

• Assumption: I assume that you know your way around Chart of Account and Bank Deposit in QBO. 

I trust this solves your issue.

After depositing the funds from undeposited funds into our bank they show up on the correct date on the check register. At the end of the month when I go to reconcile my bank statement all the deposits from undeposited funds are not in order, they are all at the bottom of the deposit side all with the same date on them.  I have to manually go open each one of them and put the correct date on them.  This has occurred since one of the last updates.  Please help, I’ve called tech support which I pay for, talked to multiple people and not one of them can help me fix the problem that is in the program.

Hi there, @mcdili. Thank you for raising your concern with us. I'm here to help you get to the right department about the incorrect dates on your deposits in QuickBooks Online (QBO).

I've checked any open investigations related to deposit date issues and haven't seen one. I recommend speaking with your accountant to help assess the transactions. And show the steps you've made before reconciling. There might be combined transactions or modifications that have caused this issue.

Then, I suggest contacting our Customer Care Team again if it's still not fixed. They have the tools to verify the issue and open an investigation if necessary.

I've added some articles that may help you along the way:

• Deposit payments into the Undeposited Funds account in QuickBooks Online.
• Reconcile an account in QuickBooks Online.

If you don't have an accountant, you can find one at this link: https://quickbooks.intuit.com/live/.

Let me know if you have other questions or concerns with any QuickBooks processes. I'm here to assist you. Keep safe!

Thank you so much! I appreciate your come back :-)

Happy Easter!

You're welcome, @StacyT1.

Feel welcome to reach out to the Community space again with any concerns you may have. We'll be more than happy to assist you.

If you need some resources in accomplishing your other tasks, you can always visit our Help Article page.

Have a good day, and stay safe, @StacyT1.

YES!!! This fixed it for me...thank you!!!! Unfortunate that your answer was so buried in the thread, but I appreciate you sharing.

So undeposited funds should be what kind of account for it to show in make deposits?

What kind of account should undeposited funds be in order for receipts to show in make deposit