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SWyatt502
February 6, 2019
Question

QB Online: Deposits not showing

  • February 6, 2019
  • 20 replies
  • 45 views

I have received my payment against my invoice and recorded to UNDEPOSITED FUNDS.  It shows fine in the customer account.  It shows up in the Undeposited Funds register.  But when I go up to the + sign, select Bank Deposit, there is nothing there.  Why?  I have read and re-read all the instructions and I believe I have followed all steps but apparently something is missing.  Any advice?  Screenshots attached.  

 

20 replies

Kristine Mae
Kristine MaeModerator
Moderator
February 6, 2019

I appreciate you for checking these things before reaching out to us, SWyatt.

 

This can be a browser issue. We'll try some steps to figure this out.

 

First, open QuickBooks Online using an incognito window. If the payment will show on the Bank Deposit page, go back to your main browser, then clear the cache. Too much cache or file can cause website issues. Thus, we need to clear it out.

 

On the other hand, using a different browser fixes issues like this (Google Chrome, Internet Explorer, or Mozilla Firefox).

 

Leave a comment if you need more help with this. 

S
SWyatt502Author
February 7, 2019

Hi Kristine,

 

Thanks for the advice.  I followed each step you listed with no success.  Still receiving a blank page when I open the Bank Deposit page.  I used the incognito window.  No luck.  Cleared the cache from my main browser. No luck. I tried two different browsers.  Still nothing.  I'm at a total loss.  I would hate to have to make my procedure a Gen Journal entry each time I make a deposit - especially when I know this has the capability.  

Angelyn_T
Angelyn_TModerator
Moderator
February 7, 2019

Hi there, @SWyatt502.

 

Thank you for adding a reply. I'm here to help check the payment and deposit it successfully.

 

First, you can try to delete and recreate the payment, once done, you may check if the payment shows up in the Bank Deposit screen. If not, make sure to check the payment on the next page if there are lots of transactions on the deposit page.

 

If the same thing happens, I suggest getting in touch with our QuickBooks Online Support to check and investigate this further for you. 

 

For the support's contact information:

  1. Go to: https://help.quickbooks.intuit.com/en_US/contact.
  2. Choose QuickBooks Online.
  3. On the Contact Us page, click a topic.
  4. Click on the Get Phone Number button to see the support number.

Let me know if you have any other questions about deposits in QuickBooks Online, I'll be right here to help you. Have a wonderful day ahead!

M
Malcolm Ziman
Level 4
February 7, 2019
@SWyatt502 wrote:

I have received my payment against my invoice and recorded to UNDEPOSITED FUNDS.  

 

Go to Accounting>COA, look for the Undeposited Funds account and make sure that in the DETAIL TYPE column it also says Undeposited Funds

S
SWyatt502Author
February 7, 2019

Hi Malcolm,

 

Thanks for your response.  I did as you said and I received the following error:

"Something’s not quite right
You cannot change the detail type of an account to be Undeposited Funds or change an Undeposited Funds detail type account to be another detail type."

Any suggestions?

C
Charies_M
Level 9
February 7, 2019

Oh - and this is what it looked like BEFORE I tried your solution.  Sorry - I just went back into the spot and hit the screen shot so you could see.  


Hi, SWyatt.

 

Thanks for coming back and providing screenshot so we can better understand your issue. It's my pleasure to assist you to day.

 

I agree with Malcolm. There is a possibility that someone may have renamed it. Let's try checking your Chart of Accounts (COA) and look for the Detailed Type that shows Undeposited Funds. You have to make sure you will be using the correct account for Undeposited Funds moving forward when you make deposits.

 

To see the Detail Type of the Accounts on the COA, you'll need to add the column for Detail Type. Here's how:

  1. Go to Accounting.
  2. Click Chart of Accounts.
  3. Click the gear icon of the report.
  4. Check the box for Detail Type.

That's it. I'm still here if you have additional questions and you're more than welcome to leave a reply for anything you need.

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