cancel
Showing results for 
Search instead for 
Did you mean: 
cguerriero01
Level 1

How to fix Payroll core import to QB online constant error after forced conversion from IOP?

Constantly getting error message "something went wrong. Please try again" when trying to export Payroll core to QB Online. All fields for Payroll export preferences are complete. Also why was a new company added just for payroll forced conversion from IOP to Core. Why didn't Intuit just add Payroll to my company?
5 Comments 5
KlentB
QuickBooks Team

How to fix Payroll core import to QB online constant error after forced conversion from IOP?

Hi there, cguerriero01.

 

Our software engineers are currently conducting an investigation about the error when exporting paychecks to QBO account via Export link in the stand-alone Core Payroll. Rest assured, we're doing our best to get this resolved as soon as possible.

 

For now, I recommend giving us a quick call or chat to add your contact information to our notification list. You can also provide this investigation number for a faster transaction: INV-53064.

 

  1. Go to the Help icon.
  2. Select Talk to a human.
  3. Enter "Talk to a human" again in the search bar.
  4. Choose I still need a human, then click Contact us.
  5. Select Get a callback or Send a message to start a conversation.

In the meantime, you'll want to consider creating journal entries for the payroll you've run for the week. 

 

Additionally, please take note that Payroll Core is bundled with QuickBooks Online. Since you've migrated to Core Payroll, you'll automatically get a new QuickBooks Online account.

 

Since you've just migrated from Intuit Online Payroll to QuickBooks Online, I encourage reading this article to be guided in setting up your business:

 

For more resources, check out our Getting Started guide.

 

Feel comfortable to tag my name below if you have any other concerns or payroll-related questions. I've got you covered.

 

cguerriero01
Level 1

How to fix Payroll core import to QB online constant error after forced conversion from IOP?

Is this export error fixed yet? It has been 2 weeks.

MarsStephanieL
QuickBooks Team

How to fix Payroll core import to QB online constant error after forced conversion from IOP?

Hello there, @cguerriero01.

 

I can see that this needs to be verified with one of our live agents. I'd suggest contacting our QuickBooks Online Customer Care team to know more about the updates about the export error. They have the tools to help you get to the bottom of this.

 

Also, if you've already contacted them before about this investigation, you'll receive an email if there's already a fix. 

 

As a workaround, you can create a Journal Entry to manually assign funds to specific accounts. I'd recommend doing this with your accountant to avoid messing up your books. 

 

I've added this article for more details about the accounts you'll need to create to track your payment totals: Manually enter payroll paychecks in QuickBooks Online.

 

You may consider checking out this reference to help you with your year-end tasks with QuickBooks: QuickBooks Online Year End Prep and Resources.

 

You can always tag my name in the comment section if you have other questions. I'd be happy to help you further. Take care.

cguerriero01
Level 1

How to fix Payroll core import to QB online constant error after forced conversion from IOP?

Hello marsstephaniel, this is a real problem going on 3 weeks now and caused by a forced conversion from IOP to Payroll Core. When will INV-53064 be resolved? 

Rea_M
QuickBooks Team

How to fix Payroll core import to QB online constant error after forced conversion from IOP?

I can see the importance of being able to import your payroll data from Intuit Online Payroll (IOP) to QuickBooks Online (QBO) Payroll Core, @cguerriero01. That's why I'm here to share further details about this.

 

We're unable to provide a specific date as to when will the INV-53064 be resolved. However, I can assure you that our product engineers are actively working to have a permanent fix as soon as possible. 

 

Once the issue is resolved, you can refer to this article for the step-by-step instructions on how to export to QBO and what to do each time you run payroll: Setup export of IOP data to QBO. It also includes details about the things you need to know after your data is entered into QuickBooks.

 

In the meantime, I'm also adding this article to help you get started in QBO: QuickBooks Basics. It provides topics on how to effectively manage your income, expenses, banking, payroll, and taxes to name a few. You can also click the  + More topics button at the bottom of the page to expand the sections. 

 

Please know that I'm just around if you have other payroll concerns. Wishing you and your business continued success, @cguerriero01. Take care always.

 

Need to get in touch?

Contact us
Sign in for the best experience
Ask questions, get answers, and join our large community of QuickBooks users.
Sign In / Sign Up