HOW TO MATCH INCOME TO INVOICE

Welcome to the QuickBooks Community, info1340. I hope you're doing great. Let me assist you in matching your invoice payments.

I'd like to ask whether you are currently using QuickBooks Online Payments? If so, the moment your client makes the payment, QuickBooks Online will promptly record the invoice as paid and display it as either a deposit or payment. Based on the information that you have shared. I can see that the deposit transaction is your actual customer. 
 

However, if you don't use it. I suggest manually checking each invoice to ensure payment and invoice details match. I suggest generating a report to view customer names. We can use the Invoice list or Open invoice in Reports. 

Let me share some articles that can assist you matching your transactions: 

• Match online bank transactions in QuickBooks Online.
• Match online bank transactions in QuickBooks Online.

Moreover, here's an article that can help you manage your payments: 

Record invoice payments in QuickBooks Online.

Please don't hesitate on replying on the thread or posting a new one if you still have questions about your invoice payments. Take care and have a great day. 

Hi,

   Thanks for your response.  We use Quickbooks online and it does match most of the customers with payments.  The problem is this:  Customer charges in many cases are the same.

So Customer A is charged 495, so is Customer B, and so is Customer C. (As you can see in the previous question, I just removed the customer names attached)

Quickbooks presents a list of A, B & C and asks me which customer it is. It may select the top one, but there is no way to verify it without the payment being attached to a name or invoice number.  So in many cases, I just accept it and hope for the best.  However, I could be crediting the payment of Customer A to Customer B instead, and again, no way for me to verify, until I rebill Customer A and they say they already paid.  Not very good customer service, now I have to request proof and customer B will get away without paying because I already credited the payment, loss of funds for us.

Any suggestion or is this just the way things are?

Thanks,

Jamie

Hello there, @info1340. Let me share some options you can do to match the payments to the appropriate customer invoice.

The first option is to ask your customer for receipts or proof that they paid the invoice. 

The second option is to contact our payments support to assist you in identifying the invoices that have been paid by your customer. You can reach out to us through QuickBooks Online:

You may contact us through QuickBooks Online:

1. Sign in to your QuickBooks Online company.
2. Select Help (?) at the top right.
3. Select or type Contact Us.
4. Enter your concern, then select Let's talk.
5. Choose a way to connect with us:

• Ask the community to get help from businesses like yours.
• Start a chat with a support expert.

Additionally, here are some helpful articles about managing your bank transactions in QuickBooks:

• Categorize online bank transactions in QuickBooks Online
• Match online bank transactions in QuickBooks Online

Return to this thread if you need further assistance matching your payment transactions with your invoices. We'll be here to help you in any way we can.