Hello there, @sdb2005. I would like to share some information with you regarding QuickBooks Online (QBO) attachments.
When you attach a PDF file to your transactions in QBO, you can view it in a different tab by clicking or opening the attachment link. To ensure that you can view your attachments successfully, please make sure that your browser is updated.
To troubleshoot the issue, we would need you to provide the complete error message and a screenshot, which will help us identify the root cause of the problem and provide you with the necessary resolution.
In case this is a browser-related issue which sometimes interfere with the program and cause unusual behavior. Let's open an incognito or private browser window. You can use the following keyboard shortcuts for the most popular browsers:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + P
- Safari: Command + Shift + N
Once you have opened the private browser window, log in to your QuickBooks account and check if you can view your attachments. If it works, please clear your browser's cache. This process will remove and fix specific issues and help the program run smoothly. Additionally, you can try using other devices and supported browsers to ensure everything works as expected.
Additionally, you can visit our website for tips and other resources for reference about the program: QuickBooks Help articles.
Please let me know if you have any further questions about your attachments, and I'll be here to assist you. Have a great day!
