We understand the inconvenience and frustration caused by the repeated charges on your account, DG Trim. Let's perform some troubleshooting steps to get past this error message when e-filing your 1099s in QuickBooks Online (QBO).
To better isolate the issue when e-filing your 1099s, we can perform some troubleshooting steps to see if the issue is within your browser. We can open a private or incognito window in the browser to open QBO with a clean slate and load fresh data. Here's how:
- Google Chrome: press Ctrl + Shift + N
- Mozilla Firefox: press Ctrl + Shift + P
- Microsoft Edge: press Ctrl + Shift + N
- Safari: press Command + Shift + N
Then, e-file your 1099s again by following the steps and details in this article: Create and file 1099s with QuickBooks Online.
If it works, go back to your regular browser and clear the cache to delete those temporarily stored files and browsing history. The overtime data collection can create corruption, however, removing this should fix the issue. Also, you can utilize another supported browser or device if this doesn't work. This happens when the current browser you're using has a temporary issue with the program.
To request a refund due to multiple charges, we recommend contacting our Customer Support Team. Our representatives have the tools to pull up your account in a secure environment and help you with this one. Here's how:
- Sign in to your QBO account.
- Click the Help (?) icon.
- Select the Search tab, then click Contact Us.
- Select a topic and choose how to contact our support team:
- Via Callback, where they save you a spot and call you back
- Via Chat, to start a chatting session with our support
You can check out the QuickBooks Online Support article to contact our support team directly.
Moreover, if you want to look closely at your business's finances, you can run a payroll report. It will provide a detailed summary of your company's payroll expenses, including employee salaries, bonuses, taxes, and other related costs.
Meanwhile, you can read the year-end checklist to wrap up this year's payroll. It includes essential tasks that need to be completed before the end of the year, such as processing employee bonuses, preparing W-2 and 1099 forms, and verifying year-to-date totals for each employee.
Please rest assured that we are taking your issue very seriously and will work diligently to resolve this matter as quickly as possible. We are ready to back you up if you need more help with processing your payroll forms or any QuickBooks-related concerns. Add your reply below and we'll circle back to help you, DG Trim.
