They sneak it in when your doing desktop updates tinafrownfelter.

I've been using Quickbooks since 1996 as well and I have never seen anything like it.

We also have a single user.  I HATE the constant prompting to login to my Intuit account (3 times in the last 24 hours) and at this point I regret upgrading because of this.  It is a total waste of time and for 0 benefit.  It's fine to go online to get updates but this is a forced login for absolutely no benefit for the user.  PLEASE MAKE THIS GO AWAY!

I just started testing QuickBooks enterprise 2021 for a client and noticed this pop-up.  When I found this string I thought I would get a solution.  14 pages of comments and almost a year later, there appears there is no answer.  Support people, talk to your programmers, marketing group, and your legal staff and get this fixed.

its saying my QuickBooks subscription has lapsed -i look on my credit card information and it is all current -We have updated on v QuickBooks 2/22/2021 -Please tell me what is needed .

Hello, tldowns336.

I would suggest reaching out to our Customer Care Support Team to have this better checked. They have more tools, like screen sharing, that can help you resolve your concern.

Here's how:

1. Go to this link: https://help.quickbooks.intuit.com/en_US/contact.
2. Select QuickBooks Desktop.
3. Click on Search for something else and enter your concerns in the Tell us more about your questions.
4. Tap Search.
5. Click on Start a message.

If you have any other questions, please post them anytime here. The Community s here to help.

New Release 12 (R12) Please let us know how this release has affected you guys:

R12 Link 

amen! I have used qb from dos 1989

I totally agree, this is my software I purchased it and I should be able to log in anytime without Quickbooks tracking my every move. It is very hard training a client to use the software you recommended when you are having 2nd thoughts about using it yourself with all the passwords and login requirements. I have used this software for almost 30 years and been a Pro-Advisor since the very beginning of the program and have trained numerous clients to use the software. I have a small office and I am the only person using the software on my computer.   I do not need all of the extra protection you have put in place.  Quickbooks is getting to big, they are forgetting it was the small business people that put them where they are now.  If I can find another software that is reasonably priced and does the job I need for my small business client I will switch and so will they.   Right now I use all intuit products, Quickbooks for accounting and payroll and Pro Series for tax returns. I should not have to be restricted when I sit down to work or download an accountants copy from a client.  Sure hope they start to listen to us before they start losing business. I use to use Peachtree not sure if they are still around but I will be doing some research on new software.

---

@AndyTJ wrote:

New Release 12 (R12) Please let us know how this release has affected you guys:

R12 Link 

 

User Management

In QuickBooks Enterprise, Non Admin users with the Accounts Payable role can send a Request for Access (RFA) to the Primary Admin to join the company file Intuit account. Intuit account sign in by Primary or Secondary Admin will be prompted while using Reset Intuit ID. The Intuit account will be disconnected from the company file for the QuickBooks Admin who: Linked the Intuit account to the Company File before Dec 2019. Hasn’t signed into the Intuit account for more than 180 days, despite three email reminders.

---

Questions come to mind:

1. How do I disable update on Quickbook?

2. Do I need any other feature in the future or is this the last QB version?

3. Can I use this version of Quickbook until I find another option?

I’ve got you covered, @Fibrepunk.

By default, QuickBooks is set to install updates automatically as soon as they become available. These updates can include fixes to improve tasks such as tracking money, paying employees, and preparing taxes.

To disable the automatic updating feature, you can follow these steps below:

1. Open QuickBooks, then go to the Help menu.
2. Choose Update QuickBooks Desktop.
3. Click the Options tab.
4. Select No in the Automatic Update section.
5. Press the Close button after.
   

Disabling automatic updates is safe and will not interfere with the accounting software's features.

Concerning your second question, we’re unable to provide you information if you still need other features in the future and if it's the last QuickBooks version. However, we update QuickBooks regularly to give you a better experience and fixes.

And as long as it's a supported version, you’re still able to use it until you find another option.

You can check this reference to learn what’s new and improved in the latest updates to QuickBooks Desktop 2020 and Enterprise 20.0: Release notes for QuickBooks Desktop 2020.

Please let us know if you need further assistance with your account. We're always here to help you out. Take care!

As the main user I have entered my credentials but why is it asking other users (who don't need access to any of this information) for their user ID & password.  I don't understand why I would need to create user names for every user, and I really don't want to.

Is there a way for them to get rid of this notification without having to create a user ID & password?

Hi there, JonesDoors.

The log credentials are required to be filled out for security purposes and there are levels of roles your users can only access. So every time they enter the login credentials you set for them they can only see certain features and info based on the role you assigned. 

Here's how to add users: 

1. Click Company and select choose Users. 
2. Select Set Up Users and Roles.
3. Click either the User List tab or Roles tab. 
4. Enter the login and set their access rights.
5. Click OK to save and then Close.

You can also set your settings so you can log into a Company File without having to enter a username and password every time.

1. Just click the Edit menu > Preferences.
2. Select the General from the left menu and then Company Preferences. 
3. Under Manage Login Settings, select Keep user logged in for and select the number of days. 
4. Click OK.

Feel free to use these link to help you manage your account:

• Intuit login is required every time company file is opened
• Stay logged in to QuickBooks company file (sign in without entering your password)

I'm just here if you have other questions in handling your company file. Take care!

I also do not want to be forced to connect to the internet to verify "credentials" every time I use the desktop version of Quickbooks.  Please correct this or like many others I will find another accounting solution.

I followed your instructions and am still being blocked from accessing my sole proprietor company file without logging into an online Intuit account.  It's horribly invasive, annoying and inconvenient.  I've used Quickbooks desktop for 15+ years and am now searching for an alternative.

Hey there, @mgreene39.

Thanks for following up with us and sharing your concerns. 

Please know that if you save your Intuit account Primary Admin credentials, you won't have to sign in everytime you log into your company file. The QuickBooks Desktop file will require that you log back into the Intuit account every 180 days. 

For a detailed explanation of why this update is requiring our users to sign in, check out Intuit account - Why now for QuickBooks Desktop?

Please don't hesitate to let me know of you have additional questions or concerns. Take care! 

Of course it doesn’t take a PhD in astrophysics to recognize that Intuit’s explanation about why the now require the owners of Quickbooks Desktop to log into an Intuit account to continue using the product is utter nonsense and 100% untrue.

Start with their claim that this requirement provides “Improved user experience…” Anyone here thing that adding this totally unnecessary step improves their experience when using Quickbooks Desktop? Imagine for a moment that somehow all entry door locks for half the nation somehow were altered, without the homeowner’s knowledge or consent, such that the door locked each and every tenth time the door was opened and closed. How would that improve your experience of using your home? Not so much I imagine. You would then have to carry house keys with you at all times just so that you could get into your own house. Intuit’s change to Desktop has done essentially the same thing. You bought Desktop for reasons that you alone determine. As with your choice of a house the reasons are yours alone and your choice satisfies your personal requirements. You would be outraged to find that someone else had taken it upon themselves to change your door locks. The same is true with Intuit changing access to the software you bought without your knowledge or consent. At least that’s my take.

Their next “explanation” is a rambling narrative about how this change improves security for you and improves your management of user accounts. To use the simple homeowner analogy once more, this is pretty much akin to having someone else take over the management of your home. Again without your knowledge or consent, and imposing some new rules about use of the kitchen, cleaning the bathroom, mowing the lawn, or when bedtime is going to be. I don’t know about you, but I’m not letting anyone else manage my home and I don’t want Intuit, or anyone else, managing my use of Desktop or any other software that I use. I’m completely satisfied with the security I’ve established for the use of Desktop in my office, including user access, backup, etc. I don’t need, or want, Intuit looking over my shoulder or insisting on their means and methods. Had I wanted a different house, I would have bought a different house. Had I wanted Intuit to provide security services I could have chosen to buy their cloud based product.

So, what’s really going on here? In my view it is a straight forward case of Intuit trying to force Desktop users to convert to their cloud based product. Why? The Desktop version of the software is a onetime expense. As long as it meets the needs of the user it can be used forever at no additional cost. Intuit’s cloud based product is subscription based and requires continuous payments to Intuit insuring that they have a revenue source forever. Intuit is not alone in wanting customers to convert to subscription based product. Microsoft has gone as far as one can go with their Office suite. It’s already so overloaded with “features” that most users never use that many users stopped buying new versions long ago. I have no need to upgrade past Office 2013, so Microsoft will get no more revenue from me. But, Microsoft, Corel, and other companies have been satisfied with leaving their existing customers alone with their standalone software. Past a certain point the no longer provide support, but by then not many of us need support anyway. Their customer base will shift gradually to subscription based since they no longer offer standalone product. Intuit seems to be alone in trying to force users to move to subscription services. While I’m sure they would deny that that’s what’s behind this new log in requirement, there is no other reasonable explanation.

My recommendation, don’t let the bully push you around. Use Desktop bypassing the login window with Alt-F4. Do not ever log into an Intuit account from Desktop. Doing so gives Intuit direct access to your computer and all the files on it.  If you’re going to log into your Intuit account do it from a browser. If you have good security software, including browser extensions, that at least provides some measure of protection against unwanted access to your machine.

My final comment is this. Spend some time searching for a replacement to Quickbooks Desktop and share whatever you find. Unfortunately, most of what I’ve come across is also cloud based. Decades ago I wrote my own accounting software. It was written in Basis in the days of CPM and DOS so useless now. If I weren’t so old I’d consider dusting it off and bringing it into the modern world. It had none of the bells and whistles of QB, but then when I wrote it QB didn’t exist.

Excellent analysis, LLuck.

Those of us who strongly prefer -- and purchased -- the desktop version are injured to some extent when Intuit stealthily morphs that purchase into a subscription. And on top of that injury, Intuit then adds insult when they tell us here that it's all for "improved security".

The economics for Intuit are pretty straightforward: with subscriptions, they get 1) steady revenue to pay owners and development staff (regardless of the value of recent development), and 2) fewer old versions for support staff to have to deal with.

In their deliberations over this change, though, they probably made an explicit assumption regarding "loss of users" over an unpopular set of new "features". It appears that their assumption for that loss was "not much". Possibly the large number of users responding on this thread will cause Intuit to reconsider that assumption: There really is a market for secure, standalone accounting software, and Intuit (or someone else) can reach that market by offering a standalone product.

BS. 

This software has been overly cumbersome for years and now that I am forced to connect to the mothership makes QB total garbage.  If anything, Intuit is the one that is making me feel that my data is unsafe because they clearly are on a mission to capture it.  I'm not really worried about my coworkers, who don't have access to my computer password or my QB password.    

Even then, my QB data doesn't need "protecting".  In fact, anyone who wants a backup copy of my QB files can have them.  Have fun looking at meaningless numbers.  It is the fact the Intuit continually wants to collect my data so that they can market to me that is the most troubling.     

Can't wait to find a better solution.   

I'm beginning to wonder if Intuit and the new IRS aren't in cahoots with each other. After all what better way to get the financial information of millions of taxpayers than to have direct access to their personal files from a single company.

“Improved user experience and security protocols are being introduced for the QuickBooks® Desktop software user by requiring the Company owner to log in to an Intuit® account when opening the Company file. Having an Intuit account provides a secure, single source login for access to all of Intuit’s powerful offerings, including owned QuickBooks Desktop software and connected services.”

Pretty much any time you require a software user to do something they don’t want to do and for which they get no benefit, in their opinion, not the vendor’s, you are not improving the user experience, you are doing the exact opposite.

So, we understand that you Intuit employees are blowing this complaint off because that’s what you’re getting paid to do. But, let me put it in terms that maybe you can convey back to management. Imagine for a moment that (insert the brand of car you drive here Honda, Ford, Mercedes, etc.) decided to improve your user experience by rolling out a software to the chips in your car which required you to bring the car in to the dealership every 180 days. Why? Well, not for anything that you wanted or needed to be done. Just because they had the power to make that change. And, to the car that you own! Would you be feeling that was just fine since it was improving your user experience? Or, would you maybe be really pissed off that the maker of your car decided on their own to make this change to your car requiring action on your part that you want nothing to do with? Does, that help you understand why QB Desktop owners might just be pissed at what your company has done?

Thanks for fight for us. I have had it too!!!!!

Our company is getting the same prompt with a bit of a twist. The problem we face is that we have several clients for which we keep books and process payroll. They are all on our payroll subscription, and different people log in as "Admin" to work on the accounts--each person using their own Intuit account when they're working in the account. The QB prompt wants us to assign a single Intuit account to each QB file, or to say we're not using Admin. Neither option applies. I spent a long time on the phone with an Intuit employee who didn't have a clue how to resolve the issue, and It is completely aggravating. Have any of you faced a similar situation, and found a solution? (QB2019)

Users of the QB Payroll function are really screwed since there is no way out. Well, no way out as long as you use their payroll function. I resolved that some years ago by moving my payroll to ADP, which is far better anyway. ADP can also provide for workers comp insurance payable along with your regular payroll so there are no surprises or large make up payments due at the end of the term. They can also include 401k if you provide that. 

Bottom line is, ditch QB payroll and switch to ADP, or any other independent payroll service. You'll be happy having done so, and will have one less thing tied to Intuit. 

Best!

Please Intuit, make this feature optional. It is not only our internal usage of your product but nearly all of our customers that we support are unhappy (some are furious) with this unwanted "feature". Please get it through your thick heads to listen to your customers.