Hi, Patrick. I'm here to ensure you can update your company logo in QuickBooks Online (QBO).
Before doing so, make sure that you're able to meet the logo standards or file format set by QBO. Here are the following:
- The logo is a .gif, .bmp, .png, .jpg, .jpe, or .jpeg file.
- The file size is smaller than 10 MB
- Have a bit depth ( or color depth) of 24-bits or less
- Uses the standard RGB color space (RGB)
- The shape of the logo is square. Rectangles don't work
For more information, check out this article: Add, customize, or remove logos on sales forms.
If the issue remains even after following the requirements, your browser might be causing the problem. There are times when the data stored in your browser's cache can cause unexpected behavior. With this, I recommend accessing your QBO account through a private or incognito window. To save time, use these keyboard shortcuts:
- Safari: Command + Shift + N
- Mozilla Firefox: CTRL + Shift + P
- Google Chrome: CTRL + Shift + N
- Microsoft Edge: CTRL + Shift + N
After signing in, please go to the company settings and see if you can now update your logo. If it works, go back to your regular browser and clear its cache. If not, consider using a different browser to determine if the problem is specific to the one you're currently using.
Moreover, aside from adding logos to your company, you can also add logos to your sales forms. Check out this article for the process: Customize invoices, estimates, and sales receipts in QuickBooks Online.
I'll be here if you've got additional queries about changing your company logo or any other QuickBooks concerns. It's always my pleasure to be of assistance. Take care.
