I can't get in to my desktop version

Once the QuickBooks icon clicked several times, there's some instances that it may not open immediately, eyoung. It's essential to program to give some time to load before proceeding with further troubleshooting.

I'll be providing here some troubleshooting steps. With this comprehensive utility tool for common issues in QBDT. Let me guide you on how to perform it. You can follow the steps below:

1. Close QuickBooks if it's running on your computer.
2. Download the most recent version (1.6.0.3) of the QuickBooks Tool Hub. 
3. Save your file somewhere you can easily find it, like the Downloads or Desktop folders.
4. Open your QuickBooksToolHub.exe file.
5. Follow the on-screen steps to install and agree to our terms and conditions.
6. When your installation is finished, double-click the icon on your Windows desktop to open the tool hub. If you can't find your icon, do a search in Windows for "QuickBooks Tool Hub" and locate it that way.
7. In the QuickBooks Tool Hub, hit Program Problems.
8. Select Quick Fix my Program.
9. Start QuickBooks and open your data file.

Moreover, if QuickBooks still won't open, you can continue troubleshooting with some of our additional processes.

In the future, you can use the steps for Year-end on this article that I will share to you it ensures accurate records: Year-end guide, it ensures that all financial data is accurate, accounts are balanced.

As we wrap up another year, it's crucial to ensure all your data is accurately recorded and secured. We understand the challenges you've faced, especially with the transition away from Internet Explorer. Let's not allow technical hurdles to impede your progress. If you have more questions regarding the products, Hit the reply button below. Me and Our team will answer it right away.  Have a great one and more power to your Business.

@eyoung 

Which QB Desktop year version did you run?

I have QB Pro 2015.  I know it's old, I was just using it for data input, nothing online.

I was running QB Pro 2015.  I know it's old, but I was using it for data input, nothing online.

Which Windows OS do you run? Home or Pro?

Home

Consider to purchase QB Desktop 2016 or later to upgrade your version.

Do the later versions not require Internet Explorer to run?  That seems to be the dead end for me right now.

My clients can still run QBD 2009 on Win 11 Home with minor issues. You should contact @Fiat Lux - ASIA for assistance.

Thank you for your suggestions, we tried all the scenarios but I still can't get in.  I keep getting the same box saying that I need to turn on Internet Explorer for the program to run, but Microsoft got rid of it.

@GianSeth_A  Thank you for your suggestions, we tried all the scenarios but I still can't get in.  I keep getting the same box saying that I need to turn on Internet Explorer for the program to run, but Microsoft got rid of it.

I have an alternative method for bypassing the Internet Explorer installation and accessing QuickBooks Pro 2015, @eyoung.

Since June 15, 2022, Microsoft has officially discontinued support for Internet Explorer. However, if you're using Windows 7, you can still install Internet Explorer add-ons. Otherwise, it's best to switch to the Microsoft Edge browser.

To download Internet Explorer for Windows 7, please follow these steps:

1. Close QuickBooks Desktop.
2. Go to this link: Popular Internet Explorer downloads, and select the version that suits your needs.
3. Install the downloaded browser.
4. Reopen QuickBooks.

If you're still having trouble, I recommend installing Microsoft Edge instead:

1. Close QuickBooks Desktop.
2. Download the latest version of Microsoft Edge using this link: Get started with Microsoft Edge.
3. Install the browser, then reopen QuickBooks.

If you're still facing issues, consider enabling Internet Explorer mode (IE mode) to access websites or applications that require Internet Explorer:

1. Open Internet Explorer and click the Ellipsis (...) icon.
2. Select Settings, then Default Browser.
3. Turn on the option for Microsoft Edge as your default browser, and Allow sites to reload in Internet Explorer mode (IE mode).
4. When prompted, click the Restart (⥁) button, then reopen QuickBooks.

Additionally, you might want to check out this article for additional support on resolving this issue or finding answers to common questions: Upgrade Internet Explorer to open QuickBooks Desktop.

You can also look into these helpful resources for tips on overcoming various errors and problems in your QuickBooks system:

• Warning that Internet Explorer 11.0 is required when it is already installed
• Repair your QuickBooks Desktop for Windows
• Verify and Rebuild Data in QuickBooks Desktop

Feel free to reply to this thread if you have further questions about resolving the Internet Explorer installation issue with QuickBooks. We'll be happy to lend a hand, @eyoung.

@eyoung 

Have you contacted Fiat Lux? Maybe upgrading your version to 2016 or 2018 will solve your problem.

@Chrea not yet, I've noticed many others commenting that their newer versions are not working for the same reason.  

You can ask them to provide a license and try installing it on your machine. If you still experience the same problem, they don't mind canceling the purchase.

Hi,

I have desktop version 24.0 R11 updated to the most recent patch release R11_43. Based on the release note, this patch release came in mid December 2024. I now am unable to open up the application. The log I've been provided by IT (below) seems to suggest that Quickbooks was trying to connect to Internet Explorer, which has been prohibited as part of our company IT policy. Has anyone else encountered similar issue?

"An unexpected error has occured in "Intuit QuickBooks Enterprise Solutions: Professional Services 24.0":
RegOpenKeyEx(HKLM, "SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\IEXPLORE.EXE", 0, KEY_READ) returned 0x00000002"

We understand that encountering unexpected errors in QuickBooks Enterprise Solutions 24.0 can be frustrating, Ainav. Let's perform a comprehensive step-by-step guide to troubleshoot this error message. 

I've checked our records and there's no reported case about this one. Let's make sure your QuickBooks version meets the following criteria:

• Your operating system and QuickBooks are fully updated.
• QuickBooks is compatible with your system.
• Your system meets the minimum requirements specified by Intuit for QuickBooks Desktop 24.0.

Once done, update your QuickBooks to the latest release. Since your company’s IT policy prohibits Internet Explorer connectivity, you might need to configure Internet Explorer settings or permissions to allow connectivity specifically for QuickBooks.

You may also install Microsoft Edge on your computer to open the application. Let me guide you on how:

1. Close QuickBooks Desktop.
2. Download the latest version of Microsoft Edge using this link: Get started with Microsoft Edge.
3. Install the browser, then reopen QuickBooks.

Then, run the QuickBooks Install Diagnostic Tool to fix errors when updating the software. Let me guide you on how: 

1. Download and install the QuickBooks Tool Hub from the official Intuit website.
2. Open the QuickBooks Tool Hub and select the Installation Issues tab.
3. Click QuickBooks Install Diagnostic Tool.
4. Let the tool run; it might take some time to complete.

To learn more about running the repair tool for QuickBooks Desktop for Windows, you can check out this article: Repair QuickBooks Desktop for Windows.

Moreover, you can refer to these articles if your company file won't open and fix QuickBooks Desktop update errors:

• Can't open your company file in QuickBooks Desktop
• Fix QuickBooks Desktop Update Errors

The Community is only one post away if you need help resolving an error message when accessing your company file or have any QuickBooks-related concerns. We are always here to help, Ainav.

Hi RCV,

Thank you for your suggested solutions. However, they seem to be generic cookie cutter solutions and have not taken into account my specific situation ie Quickbooks was working fine back in December on the same computer, that our Quickbooks version is indeed up to date as noted in our initial question. We do have Microsoft Edge installed. We've also ran Quickbooks Tool Hub for Program Problems and Diagnostic Tool and ran File Doctor. Also have gone through the steps in 'Can't open your company file in Quickbooks Desktop'. None of them worked. This is quite frustrating really. 

@ainav 

Can you open the sample file?

I'm here to address your concern with this query with your QuickBooks Desktop (QBDT) account, Ainav.

First, open the sample file, then repair and reinstall QuickBooks Desktop (QBDT). If the issue persists, I recommend contacting our Support Team for further assistance. Here's how:

1. Close QuickBooks.
2. Download the most recent version (1.6.0.8) of the QuickBooks Tool Hub. Save the file somewhere you can easily find it (like your Downloads folder or your Windows desktop). 
3. Open the file you downloaded (QuickBooksToolHub.exe).
4. Follow the on-screen steps to install and agree to the terms and conditions.
5. When the installation finishes, double-click the icon on your Windows desktop to open the tool hub.

You check this article to learn how to run the repair tool for QuickBooks Desktop for Windows: Repair your QuickBooks Desktop for Windows.

Follow the steps below to reinstall. Here's how:

1. Open the Windows Start menu. Search for “Control Panel”, then open Control Panel.
2. Select Programs and Features or Uninstall a Program.
3. From the list of programs, select the version of QuickBooks Desktop you want to remove.
4. Select Uninstall/Change, Remove, and then Next.  
5. If you don’t see this option, sign out and sign back into Windows as an admin (or a user with admin rights).

For more details, on how to install QBDT again so it renames your QB folders to fix company file issues, check this article: Reinstall QuickBooks Desktop.

To contact our Support Team. Here's how:

1. Open QuickBooks.
2. Go to Help, then select QuickBooks Desktop Help/Contact Us.
3. Enter the question, keyword, or topic you need help with.

Check this article for our Support Team and learn how to get help with your QuickBooks product or service: Get help with QuickBooks products and services.

Additionally, you might want to check out this article for additional support on resolving this issue or finding answers to common questions: Upgrade Internet Explorer to open QuickBooks Desktop.

I'll be available anytime in this thread if you have additional questions about your Company file in QBDT. Just keep us posted so we can further provide help. Keep safe!