I can't get Support Chat to work on a mac on chrome

here's what I see in the browser.

I'm not using any blockers in this chrome profile.

Hello there, usercare.

Thank you for providing me with extra details. Let me help you sort this out.

QuickBooks Online is compatible with the most recent versions of Mac operating systems. You can perform some troubleshooting steps to resolve this.

Here's how:

1. Use a private/incognito window.

• Press ⌘ + Shift + n for Mac.

2. Use a different browser.

3. Clear your cache and cookies.

If the issue persists, you can use this direct link below to chat with our QBO payroll support.

https://help.quickbooks.intuit.com/prechats/offerings/QBOP-CHAT/15024/view

You can always visit our help articles page for reference and guide in your future tasks.

Feel welcome to reply if you have more questions. We're always here to help you.

QuickBooks Online is compatible with the most recent versions of Mac operating systems.

Correct, I only have a problem trying to access the support chat.

Use a private/incognito window.

This did not help

Use a different browser.

No. I will not. I'm using Chrome on a mac.

Clear your cache and cookies.

Just like incognito, this didn't help.

If the issue persists, you can use this direct link below to chat with our QBO payroll support.

https://help.quickbooks.intuit.com/prechats/offerings/QBOP-CHAT/15024/view

This page also gives the same error.

You can always visit our help articles page for reference and guide in your future tasks.

This does not help. I end up calling for support.

.

Hi there, @usercare.

May I know what specific help you need? I have all of the resources necessary to handle QuickBooks issues from right here. You can leave a reply below and I'll be more than happy to lend a hand.

I also want to make sure you can access the chat option. Let's make sure we meet the system requirements. The recommended spec for Mac is OS X "Panther" 10.13 or newer. To check your computer's specs, check out this link: Find out which macOS your Mac is using.

If you're still getting the same issue, please know that you can reach out to us here in the Community. We're always happy to help. I look forward to hearing from you again. 

thanks.. I've resolved the specific issues I had over the phone.

I'll try clearing caches after a browser restart.