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BeauBurks
Level 1

I cannot fix our wrong Legal Address - how do I do that?

Though our Intuit account shows our correct mailing address, and lets us edit it in our account, I am unable to fix it in QuickBooks itself.  In My Company, the Legal Name & Address is outdated. Using the edit, the Legal Information window can be opened, but if I change anything, an error opens with: "To change the legal name or address on file for your company, contact QuickBooks Assisted Payroll."

 

Although we have done everything as directed by Assisted Payroll, helping us update our Intuit account (where the right address now is), Assisted Payroll also insisted that the address would be fixed in our QuickBooks.  That correction has not happened.   The problem is that everything coming from our QB file is using the wrong address, including IRS and State payroll reports. EG: when we were due a refund from the IRS, for our June 30 payroll, we got a September notice of "Your refund check was returned to us."    We wrote a letter to the IRS of how Intuit will not correct our address, so that we did not get our refund, and we finally got that refund on October 19th.  But - Intuit's reports to the IRS are all incorrect, and if we have any time-sensitive information that the IRS needs to speak with us on, we're not going to get it

 

Why do we have this problem and how can we get this FIXED? 

1 Comment 1
MirriamM
Moderator

I cannot fix our wrong Legal Address - how do I do that?

Hi there, BeauBurks. Thanks for reaching out and providing detailed information about your concern.

 

When updating your legal name and business address using QuickBooks Desktop Assisted Payroll, you must submit the change directly to IRS. Since QuickBooks will not change your legal business name and address with the IRS.

 

To know more about this, click this article: Update your business name and address for QuickBooks Desktop Payroll.

 

In case you need tips and related articles in the future about the "How Do I" steps in QuickBooks Desktop, visit our QuickBooks Community help website for reference.

 

Let us know if you have other questions or concerns with updating your payroll account. We’ll be here to help. Have a great day!

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