I cant seem to set up Tax - I get this error when i click the "Next" button on the Agencies page. " An application error has occurred while processing your request"
Let's figure out if this has something to do with excessive cache files in your browser, userjason1.
This might be the reason why you're getting an error message. We can fix this by accessing your account using a private browser since it doesn't store data in the cache. Here are the following keyboard shortcuts:
Google Chrome: CTRL + Shift + N
Safari: Command + Shift + N
Mozilla Firefox: CTRL + Shift + P
If you can access the taxes page without getting an error, I recommend to go back your their regular browser and clear the cache. This removes the stored cache files and gets a clean slate in the browser. Otherwise, you can use other supported browsers.
If the problem continues, I'd suggest reaching out to our Customer Care Support team so they can further investigate this issue and troubleshoot it for you.
I'd appreciate it if you'd update me on how it goes. I want to make sure this is taken care of.