I have just filed the VAT return for a client. The value has changed and the reports wont run - has anyone else experienced this recently.

Thanks for posting in the Community, @christina33. 

It looks like you're using the UK or our international versions of QuickBooks Online (QBO) based on your "VAT" term. I'm here to provide the steps to help resolve your two concerns. 

Regarding the reports, there are times that the browser is full of frequently accessed page resources. It may cause unusual behavior in the program, such as being unable to run them.

First, you'll have to access your QuickBooks Online (QBO) account via a private browser. It's a great way to isolate the issue since it doesn't store data in the cache. Here are the keyboard shortcuts: 

• Mozilla Firefox or Microsoft Edge: CTRL + Shift + P 
• Safari: Command + Shift + N 
• Google Chrome: CTRL + Shift + N

From there, let's pull up any VAT-related reports again. If this works, clear your browser's cache to have a clean slate so it'll function effectively. If not, use other supported web engines to get the best and most secure experience with QBO. 

For the value differences on the filed return, let's run the VAT exceptions and reports. Locate the Exception Amount column to check if there are changed, deleted, or added transactions by your client. This way, we can ensure that no VAT collected (or credits earned) are missed or duplicated. If you need to make corrections, you can adjust your VAT liability. 

Also, I recommend clicking the link below specific to your location to learn more about any VAT-related tasks in QBO.

• VAT (UK)
• Taxes (Global)

I'll be around to help if you need anything else. Take care.

Thank you RaymondJayO for your reply.

As a qualified accountant who has used and actually helped develop accounting packages over many years the comments about the Cache are clearly relevant.

I think you rather missed the point of my post though - it is not about the VAT reports now or even how to manage the VAT.

You suggested as a solution that I run the reports - this problem was that the values were different and NOTHING worked. No reports or anything. There was no way of checking or confirming anything as the program had refreshed incorrectly.

This post is to highlight to other users that there is a BUG within the quickbooks program that may well be solved in the future by your comments on the cache but nothing else helped at the time.

It may be more beneficial to feed back to the developer team about the bug than to suggest to your users how to operate the VAT elements of the system.

Thank you for taking the time to share your feedback here in the QuickBooks Community, @christina33. Please know that helping you is our top priority.

Since you're still unable to run reports after performing the troubleshooting steps, I'd recommend contacting our support. With their tools, a specialist can help you check and investigate further for this unusual behavior when accessing the report.

This time, please be guided with the steps below on how you can reach them:

1. Open your QuickBooks Account.
2. At the top right, click the Help icon.
3. Click Contact Us.
4. Under What can we help you with?, enter your concern about showing Tax Registration No.
5. Click Let's Talk.
6. You'll be routed into the Choose a way to connect with us page.

• Start a chat with a support expert.
• Get a callback from the next available expert.

       7. Select how you want to contact them and fill in the information.

Also, here's an article you can read to learn more about our support hours and types: Support hours and types.

If there's anything else that I can help you with, let me know by leaving any comments. I'll be here to lend a hand.