Thanks for reaching out to the Community, njrobby.
I'd be glad to route you to the right support you need. I'd suggest contacting our Customer Care Support team. They can have tools necessary to access your account and be able to answer your subscription concern right away.
Here's how to contact them:
- Click Assistant at the upper right corner.
- Type "Talk to a human" at the bottom field.
- Enter your question and click I still need a human.
- Select either Message an agent or Get a callback.
Check out our support hours and contact us at a time convenient to you.
If you have any other concerns, please don't hesitate to post them anytime here.