Let me help you fix your Etsy account connection to QuickBooks Self-Employed (QBSE), @afrasparkles. This way, you'll get back in managing your sales transactions in no time.
Currently, there isn't any reported issue about the connection between Etsy and QBSE. If this isn't your first time connecting them, I'd recommend performing the following troubleshooting steps:
- Log in to your Etsy account.
- Review your transactions and check for any connectivity error notifications.
- Once completed, log in your QuickBooks Self-Employed account.
- Let’s perform a manual update on your connected bank account.
Here’s how:
- Go to the Gear icon.
- Select Bank accounts.
- Hit the Refresh all button.
On the other hand, if this is the first time you're connecting Etsy and QBSE, you can log into your QBSE account using a private browser. This way, you can isolate this and identify of this is related to your browser's cache. There are times that the browser is full of frequently accessed pages, thus causing some performance issues and errors. Here's how:
- Press Ctrl + Shift + N (Google Chrome)
- Ctrl + Shift + P (Firefox or Internet Explorer)
- Control + Option + P (Safari)
Once signed in, connect your Etsy account again. If it works, go back to your default browser and clear its cache and cookies to refresh the system. However, if the issue persists, I'd recommend using other supported browsers in connecting them.
After you've downloaded your Etsy transactions, you can categorize and edit them to make sure your records are accurate. From the Transactions menu, you can select Personal, Business, or Split as their type, then choose their appropriate categories. To learn more about it, you can visit this article: Categorize and edit transactions in QuickBooks Self-Employed.
Please let me know if you have other concerns. I'm just around to help.
