Hello there, @sherry26.
I'm here to guide you to the right support so you can get the help you need.
To check the status of your credit card, I suggest reaching out to our merchant support team. They can check your account securely and verify the issue further. I'll guide you how.
- Go to this link: Contact Payments Support.
- Locate the QuickBooks Online with Payments & Merchant Service Center section.
- Select either Chat with us or get their phone number to call them.
To make sure we address your concern on time, you can check their work schedule in this article: Merchant Services (Payments)
I'm including this article to know more about merchant questions for payments like processing refund requests in QuickBooks: QuickBooks Payments FAQ.
Please know that you're always welcome to post if you have any other concerns. Stay safe always.
