I really need to speak with a person. This is not funny at this point.

Hi there, @donna64. 

I want you to know that helping you is our priority. I will route you to the right Customer Support Team for further assistance.

Before doing so, please check out our support hours to ensure that we address your concerns on time.   

Due to the outbreak, we have limited staffing and have reduced our hours to 6:00 A.M. -6:00 P.M. PT Mon-Fri and some products will only have chat support during this situation.  Rest assured, we will resume normal hours as soon as possible.  

Here's how to contact our support team: 

1. Sign in to your QuickBooks Online company.
2. Go to Help (?).
3. Select Contact Us.
4. Enter your concern, then select Let's talk.
5. Choose a way to connect with us. Message an agent or Get a callback.  
   

Please take note that it may take a few minutes to connect with our agents as we are receiving a high volume of calls and messages.     

In case you need some information about managing your QuickBooks account, you can visit this article. Help articles. 

Please know that you're always welcome to post if you have any other concerns. Wishing you and your business continued success. Take care!