I received an Alert box on my QB desktop when signing in that said BANK LETTER REQUIRED TO RECEIVE FUNDS. It said that QB is unable to deposit to the bank account on file. We just did direct deposit for payroll. Not sure what this could be???

Someone in our office received the same Alert.  I called the number listed on the Alert notice and talked to a virtual assistant.  She sent me an email with a link to this page, and at the end of the call there was a message stating QB is aware of this particular Critical Alert and has taken care of it.  That's all I know.

I'm here to provide some information about the alert message,  hardinmc2 and DebiDuda.

Are you using QuickBooks Payments to process credit, debit, or ACH bank transfer payments? If so, the funds go into the external bank account you've selected.

Also, when your clients pay online via credit card, the estimated time for payments to deposit is 5-7 banking days. However, ACH payments take 2-7 days to hit your bank account.

Also, ATN- 10143 when there's already an entity by that name in your QuickBooks Desktop (QBDT).

I'd also recommend contacting our Payments Support team for further assistance. As they have the tools to pull up your account in a secure environment and answering any questions you may have.    

Just in case you want to check when QuickBooks deposits customer payments, feel free to check out this article for more information: Find out when QuickBooks Payments deposits customer payments.

Let me know if you need further questions with your QuickBooks payments . I'm always here to answer them for you. Keep safe and have a wonderful day!

We received the same message this morning.  Please google the phone number on the notification.  You will see this appears to be a scam.

I don't think it was a scam. I think it was a Quickbooks F*#@ up.  

And it would help if they explained that here, instead of that useless post about how payment processing works.

I called the number that day, and it was a legit quickbooks number - I was on hold for over an hour, and then amazingly they changed the hold message from "your call is important to us" to say "...many quickbooks users have reported getting this message - even when they don't use any of the payment, auto debit or other related services...we're looking into it."   Then I hung up.   

Thanks for joining this thread, @jsyoda99. Let me share some details about this in-product display (IPD) message issue in QuickBooks Desktop(QBDT).

We recognize the inconvenience caused by the critical notice advising QBDT users to provide a bank letter message problem, and I'd like to inform you that our Engineering Team is looking into it and is working to implement a solution that will resolve this issue. Please know that this is a top priority for us, and it will continue to be so until it's fully resolved.

This IPD was intended to target specific QBDT Payments customers who had held funds and needed to take action to resolve the situation.

Unfortunately, the IPD was sent to Payments and non-Payments QBDT users in error. The IPD message has been taken down, so QBDT users should no longer see this message when opening the program.

In the meantime, you can perform the following troubleshooting steps to help you fix the issue:

• Close and relaunch the QBDT software.
• make sure that your QuickBooks Desktop is up to date.
• If you have payment-related concerns, don't hesitate to contact Payments Care @ 800-558-9558.

If you're having difficulties using the suggested troubleshooting steps, please do not hesitate to reach out to our support team. You can visit this article for the detailed steps to contact them: QuickBooks Desktop Support.

We have several articles to help you familiarize yourself and navigate the features in QBDT. You can browse a topic on our general help page, then look for an article.

Thanks for your patience as we worked to resolve the bank letter message. Let me know if you have additional questions by commenting below. I'll be right here to answer your concerns.

Thank you Kevin.

You're most welcome, jsyoda99.

Know that our goal is to save time and continue to make your experience with us even better.

You can always post again here if you need help again in the future. We are open 24/7.

I got this same alert.  However it will not even let me sign into my merchant account or do forgot password or anything else.

Thanks for joining the thread, @NHailey. 

Let me share another troubleshooting step so you can access your merchant service account.  That way, you'll be able to check the status of the payment. 

To start, sign in to the Merchant Service Center using a private window. That way, we can easily isolate the issue and identify if it's browser related. 

You can access this by pressing the following keys:

• Ctrl + Shift + N (Google Chrome).
• Ctrl + Shift + P (Firefox).
• Control + Option + P (Safari).

If you're able to log in, clear the cache from your regular browser and review your payment status. If you receive a similar result, use another supported browser instead. 

I'd also like to inform you that this IPD has already been removed for affected QuickBooks Desktop users. If you're still getting the same error message, let's update the program to its latest release. 

In case the issue persists, I'd recommend reaching out to our QuickBooks Desktop Support. That way, they can check your account and help resolve the error. 

I'm also including our Help articles for related references in managing your account and transactions in QuickBooks.

Let me know how it goes by adding a reply down below. I want to make sure you're able to fix the error. Have a nice day.