I received this error message. What does it mean? An error occurred while processing your request. Reference #97.c99b3e17.1663422738.34e8af36 ??

Hi there, bchalmersva.

I'm unable to tell what this error means. This is new and there isn't a similar case reported by our Engineering Team.

Let's isolate the issue by logging into your QuickBooks account on a private browser or incognito. Then, switch to automated sales tax from there.

Here's how:

1. Go to Taxes, then select Sales tax.
2. If your QuickBooks is ready to switch to automated sales tax, select either Use automatic sales tax or Get Started.
3. Check if your business address is correct. If it is, select Next. If it isn’t, select the pencil icon ✎ to update the address, then click Next.
4. Match your existing tax rates with the official state agency, then Next.
5. Review the rates and when you're done, select Save.
6. Click the X to close the window, or to view a demo of automated sales tax, select Continue.

I'm adding this article as an additional guide to the steps above: Switch to automated sales tax in QuickBooks Online. It'll tell you what will happen when you switch to automated.

Your next step is to check out our automated sales tax overview. It'll walk you through what you need to know after switching to automated sales tax.

If that works, go back to your regular browse and clear the cache and cookies. Follow the steps to clear the cache for your browser.

• Firefox
• Google Chrome
• Safari for Mac
• Safari for iPad and iPhone
• Microsoft Edge

After clearing the cache, make sure to restart your browser. To have the best and most secure experience with QuickBooks Online, use a supported, up-to-date browser.

If it didn't work, I recommend contacting our QuickBooks Online Team. They can pull up your account and check what's causing the error when you switch to automated sales tax.

Keep me posted on how the contact goes or leave a comment below if you need more help with this. I'm always around to answer your concerns.

For what it is worth, I am getting the same error: 

An error occurred while processing your request.

Reference #132.4e5f1ab8.1678310911.dcdcd24

I was trying to download the application as directed by TechSoup when I got the error. I got it while logged in or logged out, VPN on and off, using Safari or Opera. All I am trying to do is download the software, so this is rather frustrating and your suggested fix has absolutely nothing to do with the problem. 

For what it is worth, I BOUGHT QuickBooks for Mac 2022. I get the error when I try to download it. On a lark, I changed the product to QuickBooks for Mac 2023. When I did that, it worked. Unfortunately, my computer is on BigSur 11.7.2 and it wont run Quickbooks for Mac 2023. If the 2022 version actually exists, will it work on BigSur?

I got the same error:

An error occurred while processing your request.

Reference #132.4e5f1ab8.1678310911.dcdcd24

I'm glad to share some information regarding QuickBooks for Mac and help you download it successfully, @DBTCRC.

Every few years, computers update their operating systems to enhance performance. Here are the versions of QuickBooks for Mac that work best with macOS Big Sur:

• QuickBooks Desktop for Mac 2021 R3 and later versions.
• Quickbooks Desktop for Mac 2020 R6 and later versions.
• QuickBooks Desktop for Mac 2019 R9 and later versions.

Also, when downloading QuickBooks for Mac 2022, make sure you've met its system requirements.

However, if you still encounter errors when downloading QuickBooks for Mac 2022, I'd suggest getting in touch with our Custer Care Support Team. Through them, the issue will be examined thoroughly since they have the necessary tools in looking at your account securely and provide you with a solution. 

Here's how to contact support:

1. Go to Help, then select QuickBooks Help.
2. Select Contact Us.
3. Give a brief description of your issue, then select Continue.
4. Sign in to your Intuit account and select Continue and then Continue with my account.
5. We'll email you a single-use code. Enter your code and select Continue.
6. Select to chat with us or Have us call you.

Additionally, you also might want to check on this reference in case you need help accomplishing tasks: QuickBooks for Mac 2022 and 2023 user guide.

Whenever you have additional queries with regard to downloading QuickBooks for Mac, please don't hesitate to hit on the Reply button. I'll get back to you surely. Take care.

My problem has been solved. Basically, the installation file for the 2022 version of the software had been moved, but the link had not been updated. When I called the support line, they couldn't download the file either. They found me a different link to use and then logged a ticket so that the website is fixed. 

Hi there, @DBTCRC.

I appreciate you sharing the workaround you performed. It will help others as well who are struggling with the same problem. 

In case you need tips and related articles when managing your account, feel free to visit our Community website for more insights.

If there's anything else you need help with, please come by the Community. We're here to lend a hand. Wishing you and your business continued success.