When trying to import COA all my Excel fields map properly but then I get a message in the upper left of the screen in a yellow/orange box that no records imported due to errors and to view the highlight items to make corrections.
I tried import from a CSV as well as an Excel workbook file.
However, there are no highlighted items...Any ideas??
I've read your concern above and would like to help you out with this.
I can see you're putting a lot of effort and time to import accounts from Excel to QuickBooks Online. However, the process seems not that successful on your end. In your case, we'll need to investigate this further and look for the main reason why you're experiencing this kind of behavior. Also, our specialist will help us to find out what triggers the process.
With that being said, please consider contacting our specialist by following the steps below. This way, everything will be tracked using their appropriate tools and help you to continue to download these accounts accurately.
Here's how to get in touch with them:
Click the Help icon at the upper-right corner.
Click the Contact Us button.
Let them know the error you'd received when trying to import accounts in QBO.
Click Let's Talk.
In the Choose a way to connect with us page, select Get a callback.
Enter needed your information.
Then, hit Confirm my Call.
Due to COVID-19, we have limited support and reduced our support hours too. To make sure we address your concern on time, you can check their work schedule in this article: Support hours and types.
Let me know how everything goes. I would like to ensure that you're good to go. I'll be around to assist you as soon as I can in case you still need help. Stay safe and be well.