Impossible to escalate an issue with QBO support

What kind of issue do you need to escalate?

Hello, gwmtreas.

I felt disappointed that you had to experience that with our support. And I understand that it must have been stressful not being able to get the help you need.

I will be glad to offer my assistance to you. However, I would appreciate more details of your issues or concerns to understand them fully. Providing further information would assist me in offering an accurate troubleshooting solution to resolve the problem or address any concerns you may have.

I'm looking forward to your response. Stay safe!

@GlinetteC thanks for your response. After 3 unsuccessful attempts at resolving this on the phone and screensharing, I opened this community article: https://quickbooks.intuit.com/learn-support/en-us/other-questions/connect-to-square-app-by-intuit-do...

I received a much better response there as opposed to phone customer service, that wasn't even aware of the Square app vendor or how it works. Worse, they refused to escalate to someone knowledgeable - a very frustrating thing. 


The quetsion still stand? Is it reasonable to request an agen'ts ID? How else can there be follow up to bad service? QBO/Intuit leadership may not even be aware of bad customer service trends until too late. I am only trying to help keep a good product going. 

Thank you for coming back to the Community, gwmtreas.

I understand the challenge of not being able to get the help you need, especially when dealing with important issues.

We appreciate you bringing this interaction to our attention. Please know that we've provided feedback about your concern to our next level support based on your most current interaction with our phone support, and the case that was created.

If you still experience a lack of customer service, take note of the case number, date, and time of the interaction. Then contact us via phone or here in the Community and we'll pass it along on your behalf.

Should you have other concerns or questions about the product or customer support, don't hesitate to visit the Community again. I'll get back to help you the best that I can. Have a good one, gwmtreas.