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Level 1

Inactive items appearing in dropdown on invoices & estimates.

Items (products & services) have been inactivated in QBO but still are appearing within the dropdowns for invoices and estimates.  How do we get rid of this?

3 Comments 3
QuickBooks Team

Inactive items appearing in dropdown on invoices & estimates.

I want to ensure you're able to get rid of inactive items showing in the dropdown when creating an invoice or estimate, @stephaniefagan.


In QuickBooks Online, once you make an item inactive, this will not appear on the list when creating sales transactions.


To fix this, let's perform some troubleshooting steps. There are times that the browser is full of frequently accessed page resources, which causes some errors or unusual responses. Let's start accessing your account using a different or a private browser. You can use either of these shortcut keys:


  • Google Chrome: Ctrl Shift N
  • Mozilla Firefox: Ctrl Shift P
  • Microsoft Edge: Ctrl Shift P
  • Safari: Command Shift N


Then, check if the inactive accounts still show. If not, go back to your regular browser and clear its cache. This is done to speed up the process next time you do a transaction in QuickBooks Online. Also, an alternative way is to use other compatible browsers.


I've also attached some articles you can refer to for your future guidance and detailed steps in managing items in QuickBooks: 



Feel free to leave a comment below if you have any other questions about inactive products and services in QuickBooks. I'm always here to help. Wishing you and your business continued success.

Level 1

Inactive items appearing in dropdown on invoices & estimates.

I've tried this on both Microsoft Edge and Google Chrome.  I've done incognito/private and they still appear.  I have also cleared my cache and they still appear.


Inactive items appearing in dropdown on invoices & estimates.

Hello there, @stephaniefagan


I appreciate you performing the solution provided by my colleague @Rubielyn_J and updating us about the outcome of the steps. Since you continue to get the same result, I recommend getting in touch with our Customer Care Support Team for assistance. They have the tools to pull up your account to deep investigate the root of the problem and why the 

inactivated items keep appearing when creating invoices and estimates in QuickBooks.


To reach them, click the ? Help button at the top-right corner and select Contact Us to talk with a live agent. Ensure to review their support hours to know when agents are available.


In case you need some related articles in managing your account, you'll want to consider visiting our Community Help Articles hub. 


The Community is always here to listen to what you have to say. If there's anything else that I can help you with, don't hesitate to leave a comment below. 

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