integration with Shopify

Hi there, Mchleshaw. I'm here to assist you in getting the QuickBooks Web Connector to recognize the new QuickBooks Desktop version you've upgraded to.

After upgrading to a new version, ensure you're also using the corresponding Web Connector. In this case, you'll have to use the Web connector (QBWC) 34.0.1001.27 for the 2024 version. If you're still using the 2021 Web Connector, this is the reason why it's recognizing the old one. If this is the case, you can install the latest Web Connector through the Intuit Developer Site. 

However, if you're using the corresponding Web Connector, I recommend contacting Intuit Developer's support team. This way, they can further assist you with disconnecting the Connector and reestablish the link between the Web Connector and your new, upgraded QBDT software.

Here's how: 

1. Go to this link: https://help.developer.intuit.com/s/.
2. Scroll down, and then click the Contact Support blue button.
   

Rest assured, Mchleshaw, I remain available to provide further assistance should you encounter any other issues or have additional questions regarding the QuickBooks Web Connector or the integration of various applications with the new QuickBooks 2024 version.  

Let me point you in the right direction for help with your integration concern, Mchleshaw.

You can sign up for the Callback feature and one of our experts will reach out to you at the scheduled time. Additionally, use the Chat function for immediate assistance.

Browse through these resources to learn the best time to contact our support team for each product:

• Contact Payments Support
• QuickBooks Desktop support

If you're still unable to re-establish the connection between QuickBooks Enterprise 2024 and the Web connector, I still recommend contacting our Intuit Developer's support team for further assistance. I still recommend following the instructions shared by Erika_K to get the support information. 

Additionally, these resources cover topics about managing sales transactions, and answers to frequently asked questions about integrating QuickBooks Desktop (QBDT) with Shopify:

• Discontinuation of QuickBooks Desktop Point of Sale FAQs
• QuickBooks Desktop Point of Sale discontinuation
• Sales and customers
  
  

Let me know if you have other QuickBooks-related concerns or additional questions about connecting QuickBooks to Shopify. I'll get back to provide the assistance you need. 

Hello, we actually called intuit support earlier in the day Sunday and, they had no idea how to help. Is the intuit developer support different than when we reach out through our QuickBooks under help- contact support?

If it is we will definitely call, but we can't seem to find anyone who knows anything about anything to help us.

I can help you clarify the distinction between Intuit Developer and QuickBooks support, Mchleshaw.

All applications integrating with QuickBooks must follow Intuit platform guidelines and requirements. I recommend contacting our specialized Intuit Developer Support for assistance with third-party integration concerns. Their expertise in this area will enable them to offer you the most efficient solutions.

If you need technical assistance with the QuickBooks program, you can get in touch with our QuickBooks Live Support Team. They possess the necessary tools to start a screen-sharing session and investigate the underlying cause of your issue.

I've included this article about generating personalized sales and inventory reports to gain valuable insights into your purchasing and selling activities. Customize Item Reports QBDT.

I'll be available in the Community space if you have any additional QuickBooks-related concerns or require assistance with tasks within the program. I'll ensure to respond promptly.

Hi Ericka,

Still hoping to hear back from you. Is there a way we can talk to a real person at Intuit Developer Support? We don't want to make an error that we cannot reverse and I only see a link to leave a message on a different chat board. 

Hi Ericka,

Still hoping to hear back from you. Is there a way we can talk to a real person at Intuit Developer Support? We don't want to make an error that we cannot reverse and I only see a link to leave a message on a different chat board. 

I know the importance of resolving your issue promptly, Mchleshaw.

Currently, to reach out to Intuit Developer support, you will need to create a support ticket regarding your concern. Once a case is generated, a member of Intuit Developer Support will get in touch with you to help ensure that your issue is resolved.

To get in touch with them, please create a case and follow the onscreen instructions.

If you have any other concerns related to QuickBooks, Mchleshaw, feel free to let us know in the comment section.