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Discontinuation of QuickBooks Desktop Point of Sale FAQs
product update

Discontinuation of QuickBooks Desktop Point of Sale FAQs

What are my options?

There are several Point of Sale solutions available in the marketplace. To help with the transition, QuickBooks has worked with Shopify to offer a Point of Sale option that integrates with QuickBooks Desktop Financial Software. You are welcome to explore other Point of Sale solutions to determine what works best for your business.

What if I want to keep using QuickBooks Desktop Point of Sale software?

You can still use QuickBooks Desktop Point of Sale software, but the product will no longer be supported by Intuit. This means you will no longer receive security patch updates and Payments and Connected Services will be discontinued.

What if I need additional seats or more hardware?

Existing QuickBooks Point of Sale 19.0 customers can purchase additional users on existing licenses and hardware for QuickBooks Point of Sale until Oct. 3, 2023.

What if I recently purchased an annual support plan?

The annual support plan will be prorated for the time it has been used. Any unused portion will be refunded. Please contact Intuit support to learn more.

When will QuickBooks Point of Sale Payments no longer work with QuickBooks Desktop Point of Sale 19.0?

QuickBooks Point of Sale Payments will no longer work with QuickBooks Point of Sale software after Oct. 3, 2023.

Will my QuickBooks Point of Sale PIN Pad still work?

Your PIN Pad is configured for QuickBooks Desktop Point of Sale only and will not work with other Point of Sale systems.

Will QuickBooks Gift Card Service continue to work with QuickBooks Point of Sale?

QuickBooks Gift Card Service is being discontinued on Oct. 3, 2023. No new gift cards will be available for purchase. Any gift card used after Oct. 3, 2023, would need to be manually redeemed in QuickBooks Point of Sale, using the Reports feature to confirm the balance on the gift card.

Will Intuit Store Exchange still work with my QuickBooks Desktop Software?

The Intuit Store Exchange method will no longer be available after Oct. 3, 2023. You may be able to use any of the four alternative Store Exchange methods to exchange data between your stores.

Will Webgility for e-commerce integration still work with QuickBooks Desktop Point of Sale?

No. The Webgility application for e-commerce integration will no longer work with QuickBooks Desktop Point of Sale after Oct. 3, 2023.

Shopify POS option questions1

Please note that there are several Point of Sale solutions available in the marketplace. You can explore other solutions to determine what works best for your business.

What are the benefits of migrating to Shopify POS?

Shopify’s Point of Sale and Payments solution integrates with QuickBooks Desktop Financial software and includes multi-channel selling, remote access, enhanced reporting, a modern user interface, popular payment methods, and exclusive offers. Visit Shopify to learn more.

Is there a special offer for QuickBooks Point of Sale customers who migrate to Shopify?

Yes. Shopify is offering exclusive discounts to QuickBooks Point of Sale customers who make the transition.

What QuickBooks Point of Sale data will I be able to migrate to Shopify?

You will be able to migrate your Customer, Vendor and Product lists. Transactional and non-transactional data is not available to export to Shopify. If you decide to change your point of sale software, you will need to determine the best timing for your business to stop using QuickBooks Point of Sale and start using your new point of sale software.

Will there be support to help me transition to Shopify POS?

Yes. Shopify offers free migration tools to help you import your QuickBooks Point of Sale customers, vendors and inventory lists into the Shopify software, as well as premium onboarding assistance and free 24/7 support.

Does Shopify POS sync with QuickBooks Desktop Financial Software?

Yes. Shopify has built a customized integration so your data will sync with QuickBooks Desktop Financial software.

Will my QuickBooks Point of Sale hardware work with Shopify?

The QuickBooks Point of Sale cash drawer works with Shopify POS. Customers will need to purchase all other hardware from Shopify. Shopify will be offering discounts on a select offering of hardware that is designed to work with Shopify POS. Additionally, customers will receive one free card reader when they purchase Shopify POS and set up Shopify Payments.

What if I’m already using Shopify for e-commerce?

You can continue to use your Shopify online store and take advantage of the current promotion with Shopify POS Pro, exclusive for QuickBooks Point of Sale merchants. By selling online and in-store on Shopify, you can unlock omnichannel features like inventory, staff, and multi-location management, and more.

1Shopify is a global commerce platform. Features and services represented above are valid as of Jan. 11, 2023, at https://www.shopify.com/pos/quickbooks-bundle. Additional fees and terms and conditions apply.



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