Intuit Pymt Soln Acct Fee

Hi there, @Taylormade.

Thanks for reaching out here in the Community. I'm here to get you pointed in the right direction to get assistance with the charges that you received. 

To get detailed information about the charges that you received, I recommend contacting the Merchant Services Department. This team is the best resource for such inquiries, as they're able to request account information to pull up your company and share sensitive information, while this is a public forum. Once they have this information, they'll be able to further assist with determining the details of the charge on your account. 

Feel free to reach back out to me if there's anything else that I can do help. Have a good one!

Thanks for the info, however I have tried this and they said they had to research and never got back to me twice.

Thanks for getting back to us in the Community, @Taylormade.

Allow me to chime in for a moment and help make sure your concern is taken care of.

First of all, I appreciate you reaching out to our Merchant Services team to verify what these charges are for. As much as I would love to take care of this, we're unable to pull up your account here in the Community space for the security of your account.

That said, I highly recommend contacting our Merchant Services team again. I know you already called but since this is a public forum, they can pull up and check your account in a secure environment.

That should point you in the right direction. Please let me know how it goes after contacting them. I'm only a few clicks away if you have any follow-up questions or concerns. Take care!

Hi there - 

I have the exact same three charges monthly and have the same issue as @Taylormade . We call and Quickbooks support team does not know what it is for or do not respond. Would you be willing to share what it is for @Taylormade ?

We have the same issue! Quickbooks support will not respond nor do we know what it is for. @Taylormade would you mind sharing? 

Thanks  for joining this thread, DuluthScreenPrinting,

I'm here to help you today about those charges taken from the QuickBooks Payment services.

You can review detailed information on your charges on your account

1. Go to Merchantcenter.intuit.com
2.  Select Activity and Reports.
3. Choose All Statements.

Check out these handy articles to learn more about those billing charges:

• Understand your credit card processing statement

• What is this Intuit charge on my credit card statement?

Also, you'll want to contact QuickBooks Payments Team during support hours to 6 AM-6 PM PT Monday-Friday. This way, you'll be able to get a respond from them as they can pull up your account in a secure environment.

Should you need additional information, don't hesitate to leave a comment below. I'm always right here to help.

Thank you for the response! In my statements, it does not include these monthly recurring fees. It just has any coded transactions costs. So I have no idea still! 

Hello there, DuluthScreenPrinting.

The Intuit Pymt Soln Acct Fee that shows up in your bank statement indicates transaction fees for the Intuit payment service. Since we're unable to pull up your account here for security reasons, I'd recommend reaching out to our Merchant Services Team to verify the charges.

You can get the contact information provided by my colleague MaryLandT.

If you have other questions or concerns, please feel free to add a reply. Take care and stay safe.

It isn't a transaction fee.  It is a monthly fee.  For those of us who pay per transaction, rather than monthly, we should not be getting this fee on top of the transaction fees.

These are not transaction fees.   These are monthly fees.  For those of us who pay per transaction, rather than monthly, we should not be getting these recurring charges.

Hi, nbourke36.

I'd love to help you figure out those fees, but this is a public forum. 

I highly recommend contacting our QuickBooks Merchant Services Support team. They have the necessary tools to take a look into your account and can resolve your concern about the recurring charges right away.

Please follow the steps below on how to contact them:

1. Go to this link: https://quickbooks.intuit.com/learn-support/en-us/payments/contact-payments-support/00/376458
2. Select the specific Merchant service you're using.

I would also encourage you to review some of our commonly asked payment questions.

You can get back to me if you have any additional questions. I'm here for you. Have a great day!

I already figured out the fees.  And already saw the excuse that it is a public forum.  Another person told someone else in this thread the same thing.  No account information is necessary to figure it out and you don't have to go off of the public forum to spread this publicly-available information.  The $20 fee is a monthly charge.  It isn't a transaction charge.  People deserve to know that in this forum since the the support folks constantly give us all the runaround.

Hey - One Wing Studio here...

I am having the same problem and have read all of the posts...

Still don't understand the double charges each month. I am not even processing any charges and I still have to pay $20 X 2 every month. What's up with that? I have asked the folks at support and I managed to get one of the charges changed ONCE. But still I get billed twice every month for these mystery fees/charges.  I'd love to solve this one. The difference would just about cover my overdraft fees every month during COVID!

FYI and beware friends,

I have closed my Merchant Account  October 31,2020 however monthly charges are continue to be taken from my bank account. I was on chat last couple months for 19.95 charge to our bank account that QB support team does not know what they are for. When I log into my merchant account no fees can be seen. Just curious how is that possible, Just filed dispute with my bank. Is not a lot of money but it is being taken away by Intuit as it states on explanation of charges ( 'Intuit Pymt Solnacct Fee") and according to them they do not know.

Worst customer service ever. 

Hello All,

I used to work at Intuit and I researched this issue in detail. You've probably fallen into a trap where you have multiple accounts set up with different subscriptions... to different merchant services products and you don't even know it. It's pretty easy to fall into a loop where you could potentially sign up for  multiple accounts. QuickBooks Payments is one product and there is also QuickBooks Merchant Services. I believe they use the same codes so you can't tell the difference when they show up on your CC statements. 

I think the $20 is for QuickBooks Payments App and those that see multiple charges a month have multiple accounts set up. This is what I can tell from what I've read. 

I would call support and have them look you up through any email you've used, address and or business name on file. I once saw the business name spelled wrong using the same email and the agent couldn't find it. 

Be patient and diligent. Ask for higher level support if the first agent can't help. $20 a pop times 12 months a year adds up. Good luck all. 

It was nice of your to attmpt to assist this person but I understand his frustration. He said he's already called Merchant Services, and as usual from Inuit/QuickBooks, you are telling him to contact Merchant Services...again. This is the kind of thing that is infuriating and wasteful of the time of QB users.

---

@BettyJaneB wrote:

Hi there, @Taylormade.

 

Thanks for reaching out here in the Community. I'm here to get you pointed in the right direction to get assistance with the charges that you received. 

 

To get detailed information about the charges that you received, I recommend contacting the Merchant Services Department. This team is the best resource for such inquiries, as they're able to request account information to pull up your company and share sensitive information, while this is a public forum. Once they have this information, they'll be able to further assist with determining the details of the charge on your account. 

 

Feel free to reach back out to me if there's anything else that I can do help. Have a good one!

 

 

---

They have been charging my account these fees for years.   From my understanding this is a fee for merchant services to which we canceled years many years ago.   We've been told this is a charge from a former service provider for QB merchant services and they don't even service QB anymore.  There probably needs to be an investigation into this company.   They don't send us a statement.   There's no phone number in regards to this mysterious charge that shows us on a regular basis.  Simply put, they are taking money from people thinking this is a QB service fee.    

Did anyone ever get this sorted out? I just saw a charge on mine and I *think* its the first time. I do not have nor have I ever had a Merchant Service so I have no idea why I'm being charged. Wondering when we'll get the news about a class action lawsuit for bogus fees. That would make my freaking day!

But, back to the original question: did anyone figure it out?!?!?!

I understand how concerning this can be, especially when it comes to hard earned money. I'm here to route you to the right support that can check the charges, @elysianyc.

As this is an open forum and for security purposes, I recommend you to contact our support team directly to verify the charges and address this issue promptly. Every penny counts, and we want to ensure that you have clarity on any fees to your account. 

Here's how you can reach them: 

1. Go to the (?) Help menu.
2. Click on Contact Us.
3. Type the keyword of your concern in the What can we help you with? box.
4. Select Let's talk.
5. On the next screen, scroll down to the Choose a way to connect with us section.
6. Choose Start messaging to initiate a discussion with a live agent or Get a call for callbacks.

To see the most updated support schedule, you can check this link: Support hours.

I've added these handy related articles for additional resources:

• Handle chargebacks and retrieval requests for QuickBooks Payments
• How to handle credit card chargebacks

Hit me up if you have follow-up questions about payment disputes in Desktop. I'm available anytime in this public forum. Take care. 

Hi, I found your thread because we are having this issue. 

I recently started paying our company's bills and wasn't sure what this $19.95 account fee is for. 

I have talked to 2 customer services reps and they don't know either!

Any suggestions? I am supposedly having a manager call me back, but that was 3 hours ago...

I appreciate you taking the time to express your concerns, @brookesalem. Let me help you review those charges from QuickBooks Payments.

To begin with, please keep in mind that if you use online banking with QuickBooks, your bank might charge you a service fee for allowing the connection. This charge isn't from Intuit.

You can review detailed information on your charges on your account by following these steps:

1. Go to Merchantcenter.intuit.com
2. Select Activity and Reports.
3. Choose All Statements.

If you don't recognize an Intuit charge on your bank account, you can fill in the form from this article to look up where the charge came from and why: Understand Intuit charges on your credit card or bank statement.

However, If we're still unable to determine the source of the fees, I suggest reaching out to our support team again to conduct further investigations and verify what those charges are for. Follow the steps below to contact support:

1. Click the Help icon.
2. Select Search. Then, tap the Contact Us option below.
3. Enter a brief description of your concern, and Continue.
4. Select either Chat with us or Get a Callback

For reference, check this article: Contact Payments Support

I'll also add these articles to help you handle credit card chargebacks and learn what a chargeback is and what to do if you get one:

• How to handle credit card chargebacks
• Handle chargebacks and retrieval requests for QuickBooks Payments

Feel free to leave a comment below, @brookesalem, if you have any other questions about the charges or fees on your account. I'm here to help you in any way I can.

Hi Clark, 

Thanks for the links-- I finally found the charge. It just says "Monthly Service Fee" 

I already pay for my QB subscription and payroll-- so what does this "fee" cover? and why is it being charged? Why could NO ONE from QB Customer Service SEE it or explain what a monthly fee might be for??