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Taylormade
Level 1

Intuit Pymt Soln Acct Fee

I have called Merchant services and QB for months on why I am getting 3 monthly charges on my account and no one can tell me what the charges are for.  They say they will look into it and then never call me back.  This is getting very frustrating .   I may have to go to my bank and start disputing charges unless some one can tell me why this is happening.

At the beginning of every month I am getting (3) fees on my bank statement

Intuit Pymt Soln Acct Fee xxxxxxxx540 CCD ID xxxx $20

Intuit Pymt Soln Acct Fee xxxxxxxx540 CCD ID xxxxx $19.95

Intuit Pymt Soln Acct Fee xxxxxxxx540 CCD ID xxxxx $9.95

What are these charges for ?

16 Comments
BettyJaneB
QuickBooks Team

Intuit Pymt Soln Acct Fee

Hi there, @Taylormade.

 

Thanks for reaching out here in the Community. I'm here to get you pointed in the right direction to get assistance with the charges that you received. 

 

To get detailed information about the charges that you received, I recommend contacting the Merchant Services Department. This team is the best resource for such inquiries, as they're able to request account information to pull up your company and share sensitive information, while this is a public forum. Once they have this information, they'll be able to further assist with determining the details of the charge on your account. 

 

Feel free to reach back out to me if there's anything else that I can do help. Have a good one!

 

 

Taylormade
Level 1

Intuit Pymt Soln Acct Fee

Thanks for the info, however I have tried this and they said they had to research and never got back to me twice.

FritzF
Moderator

Intuit Pymt Soln Acct Fee

Thanks for getting back to us in the Community, @Taylormade.

 

Allow me to chime in for a moment and help make sure your concern is taken care of.

 

First of all, I appreciate you reaching out to our Merchant Services team to verify what these charges are for. As much as I would love to take care of this, we're unable to pull up your account here in the Community space for the security of your account.

 

That said, I highly recommend contacting our Merchant Services team again. I know you already called but since this is a public forum, they can pull up and check your account in a secure environment.

 

That should point you in the right direction. Please let me know how it goes after contacting them. I'm only a few clicks away if you have any follow-up questions or concerns. Take care!

DuluthScreenPrinting
Level 1

Intuit Pymt Soln Acct Fee

Hi there - 

 

I have the exact same three charges monthly and have the same issue as @Taylormade . We call and Quickbooks support team does not know what it is for or do not respond. Would you be willing to share what it is for @Taylormade ?

DuluthScreenPrinting
Level 1

Intuit Pymt Soln Acct Fee

We have the same issue! Quickbooks support will not respond nor do we know what it is for. @Taylormade would you mind sharing? 

MaryLandT
QuickBooks Team

Intuit Pymt Soln Acct Fee

Thanks  for joining this thread, DuluthScreenPrinting,

 

I'm here to help you today about those charges taken from the QuickBooks Payment services.

 

You can review detailed information on your charges on your account

  1. Go to Merchantcenter.intuit.com
  2.  Select Activity and Reports.
  3. Choose All Statements.

Check out these handy articles to learn more about those billing charges:

Also, you'll want to contact QuickBooks Payments Team during support hours to 6 AM-6 PM PT Monday-Friday. This way, you'll be able to get a respond from them as they can pull up your account in a secure environment.

 

Should you need additional information, don't hesitate to leave a comment below. I'm always right here to help.

DuluthScreenPrinting
Level 1

Intuit Pymt Soln Acct Fee

Thank you for the response! In my statements, it does not include these monthly recurring fees. It just has any coded transactions costs. So I have no idea still! 

RenjolynC
QuickBooks Team

Intuit Pymt Soln Acct Fee

Hello there, DuluthScreenPrinting.

 

The Intuit Pymt Soln Acct Fee that shows up in your bank statement indicates transaction fees for the Intuit payment service. Since we're unable to pull up your account here for security reasons, I'd recommend reaching out to our Merchant Services Team to verify the charges.

 

You can get the contact information provided by my colleague MaryLandT.

 

If you have other questions or concerns, please feel free to add a reply. Take care and stay safe.

nbourke36
Level 2

Intuit Pymt Soln Acct Fee

It isn't a transaction fee.  It is a monthly fee.  For those of us who pay per transaction, rather than monthly, we should not be getting this fee on top of the transaction fees.

nbourke36
Level 2

Intuit Pymt Soln Acct Fee

These are not transaction fees.   These are monthly fees.  For those of us who pay per transaction, rather than monthly, we should not be getting these recurring charges.

GlinetteC
Moderator

Intuit Pymt Soln Acct Fee

Hi, nbourke36.

 

I'd love to help you figure out those fees, but this is a public forum. 

 

I highly recommend contacting our QuickBooks Merchant Services Support team. They have the necessary tools to take a look into your account and can resolve your concern about the recurring charges right away.

 

Please follow the steps below on how to contact them:

 

  1. Go to this link: https://quickbooks.intuit.com/learn-support/en-us/payments/contact-payments-support/00/376458
  2. Select the specific Merchant service you're using.

I would also encourage you to review some of our commonly asked payment questions.

 

You can get back to me if you have any additional questions. I'm here for you. Have a great day!

nbourke36
Level 2

Intuit Pymt Soln Acct Fee

I already figured out the fees.  And already saw the excuse that it is a public forum.  Another person told someone else in this thread the same thing.  No account information is necessary to figure it out and you don't have to go off of the public forum to spread this publicly-available information.  The $20 fee is a monthly charge.  It isn't a transaction charge.  People deserve to know that in this forum since the the support folks constantly give us all the runaround.

onewingstudio
Level 1

Intuit Pymt Soln Acct Fee

Hey - One Wing Studio here...

I am having the same problem and have read all of the posts...

Still don't understand the double charges each month. I am not even processing any charges and I still have to pay $20 X 2 every month. What's up with that? I have asked the folks at support and I managed to get one of the charges changed ONCE. But still I get billed twice every month for these mystery fees/charges.  I'd love to solve this one. The difference would just about cover my overdraft fees every month during COVID!

Aluna1
Level 1

Intuit Pymt Soln Acct Fee

FYI and beware friends,

 

I have closed my Merchant Account  October 31,2020 however monthly charges are continue to be taken from my bank account. I was on chat last couple months for 19.95 charge to our bank account that QB support team does not know what they are for. When I log into my merchant account no fees can be seen. Just curious how is that possible, Just filed dispute with my bank. Is not a lot of money but it is being taken away by Intuit as it states on explanation of charges ( 'Intuit Pymt Solnacct Fee") and according to them they do not know.

 

rdouthat
Level 1

Intuit Pymt Soln Acct Fee

Worst customer service ever. 

learnplanlive
Level 1

Intuit Pymt Soln Acct Fee

Hello All,

 

I used to work at Intuit and I researched this issue in detail. You've probably fallen into a trap where you have multiple accounts set up with different subscriptions... to different merchant services products and you don't even know it. It's pretty easy to fall into a loop where you could potentially sign up for  multiple accounts. QuickBooks Payments is one product and there is also QuickBooks Merchant Services. I believe they use the same codes so you can't tell the difference when they show up on your CC statements. 

 

I think the $20 is for QuickBooks Payments App and those that see multiple charges a month have multiple accounts set up. This is what I can tell from what I've read. 

I would call support and have them look you up through any email you've used, address and or business name on file. I once saw the business name spelled wrong using the same email and the agent couldn't find it. 

 

Be patient and diligent. Ask for higher level support if the first agent can't help. $20 a pop times 12 months a year adds up. Good luck all. 

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