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DandB7
September 21, 2021
Question

Inventory Discrepancy

  • September 21, 2021
  • 2 replies
  • 1 view

Quickbooks online is showing inventory discrepancies and I cannot figure out why?

For Example - under product and services it will show 10 in inventory but then when I click on the product and go into the "quantity adjustment" area it shows a different number? This is happening on multiple products and is +/-  1-4 pieces?

2 replies

C
CharleneMaeFQuickBooks Team
QuickBooks Team
September 21, 2021

I'm determined to help you resolve this inventory discrepancy, DandB7.

 

To start, I'd suggest running an Inventory Valuation Detail report. This helps us check if there are transactions that affect the product's quantity. Here's how:

 

  1. Go to the Reports menu.
  2. Type in Inventory Valuation Detail in the search field, then click to open.
  3. Select Customize to filter the affected items.
  4. Click Run report.
  5. Drill down each transaction to check the cause of the discrepancy.
  6. Make necessary changes.

 

You can also adjust the quantity to the correct number.

 

If none of these fixes the problem, I'd recommend logging in to your QuickBooks account via a private window. This doesn't use the existing cache files, which makes it a good place to determine if there's an issue with the browser.  

 

Here are the keyboard shortcuts: 

 

  • Safari: Command + Shift + N 
  • Google Chrome: CTRL + Shift + N
  • Mozilla Firefox or Microsoft Edge: CTRL + Shift + P 

 

Once signed in, check the inventory quantity. If this works, clear the browser's cache. This removes its stored files to ensure the program performs efficiently.

 

Aside from private browsing, you can also use other supported browsers. They'll provide the best and most secure experience with QuickBooks. 

 

Additionally, I've included an article that'll help you manage your inventory quantity in QuickBooks Online.

 

 

Please come back and keep us posted on your progress in fixing your inventory quantity, DandB7. It's our priority to ensure your record is accurate.

C
CharleneMaeFQuickBooks Team
QuickBooks Team
September 23, 2021

Hi DandB7,

 

Hope you’re doing great. I wanted to see how everything about fixing your inventory discrepancy in QuickBooks Online. Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at anytime.
 
Looking forward to your reply. Have a pleasant day ahead!

D
DandB7Author
September 23, 2021

Thank you  for your suggestions.  Unfortunately it's not resolved.  The number showing under "products and services" is correct, but when I click in to adjust the quantity it's off and this wrong number is the same one showing up in the inventory report you had me run.  

I adjusted the quantity and closed out.  When I re-open "products and services" it shows be a different number but still 3 off.  In this situation it's always subtracting 3 from what's shown on the product and what is appearing when I click in to do a quantity adjustment.  

Some products will always show a difference of 1 and others 2.  I cannot figure out what is happening?

C
crisstreet
February 15, 2022

I have this same problem.  I have a ticket in with support but it's been 8 weeks and they have not fixed it.  I can't close out my 2021 books until inventory is updated.  

M
MirriamMQuickBooks Team
QuickBooks Team
February 15, 2022

Hello there, crisstreet. I know that this hasn't been easy for you and your business.

 

I understand that you already spoke with our Customer Care Team to resolve the issue. Since you've already had a ticket open, it would be best to contact them again. This way, you'll get updated with the result of the ticket you raise. Then, they can create an investigation if other users are experiencing the same situation.

 

To reach them, click the ? Help button at the top-right corner and select Contact Us to talk with a live agent. Ensure to review their support hours to know when agents are available.

 

In case you need some related articles in managing your account, you'll want to consider visiting our Community Help Articles hub. 

 

The Community is always here to listen to what you have to say. If there's anything else that I can help you with, don't hesitate to leave a comment below. 

D
DandB7Author
February 15, 2022

We have 2 open tickets and have yet to hear back from anyone?  2 supervisors were going to call us back over a month ago and still nothing.  

My business partner and i have wasted entirely too much time on this and cannot afford to spend more.  Every time I call in it takes 15 + minutes just to get the basics cleared with the person I'm talking to and they can never help with these issues.  We need you to call us back with an answer and we also expect to see a credit on our bill for the time this has cost us.

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