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Best answer February 24, 2020
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It's good to see you here in the Community, @TCDK.
When inactivating an item in QuickBooks Online, the information will still show up on the previous transaction created. However, the item will have the word deleted beside it, which indicates that it has been inactivated already. Please see the sample screenshot attached for reference: 
The item will longer be used on the future transactions unless you make it active again. To give you more details about modifying the products and services in QuickBooks Online, please see this link: Remove or merge a product or service.
I'm also adding here an article about adjusting inventory quantities in QBO in case you need to make adjustments with the items.
I'll be around to help you if there's anything else you need. You can always find me here. Have a good one!
It will not affect historical transactions by making inventory items inactive but make sure the item has zero quantity before inactivating item. If the item has quantity, make adjust quantity first to zero and then make inactive.
To adjust Inventory Quantity to zero:
From the Gear icon > Lists > Product & Services > Select inventory item in question > Select drop-down arrow (next to Edit under Action column) and Select Adjust Quantity > Make New Quantity to zero and Save. You can also change an Inventory adjustment account field, the default is inventory shrinkage account.
It's good to see you here in the Community, @TCDK.
When inactivating an item in QuickBooks Online, the information will still show up on the previous transaction created. However, the item will have the word deleted beside it, which indicates that it has been inactivated already. Please see the sample screenshot attached for reference:
The item will longer be used on the future transactions unless you make it active again. To give you more details about modifying the products and services in QuickBooks Online, please see this link: Remove or merge a product or service.
I'm also adding here an article about adjusting inventory quantities in QBO in case you need to make adjustments with the items.
I'll be around to help you if there's anything else you need. You can always find me here. Have a good one!
It will not affect historical transactions by making inventory items inactive but make sure the item has zero quantity before inactivating item. If the item has quantity, make adjust quantity first to zero and then make inactive.
To adjust Inventory Quantity to zero:
From the Gear icon > Lists > Product & Services > Select inventory item in question > Select drop-down arrow (next to Edit under Action column) and Select Adjust Quantity > Make New Quantity to zero and Save. You can also change an Inventory adjustment account field, the default is inventory shrinkage account.
You have options to consider to achieve your goal, @MarkItEmporium. Happy to share that with you.
I'll make sure that you can re-send your invoice without deleted tag in QuickBooks Online.
Yes, the deleted tag will appear on the invoice if you send it back to your client. But no worries, the options outlined below will help you send the invoice to your customer as the deleted item status will be hidden.
Option 1: You can make the inventory item active again and re-send the invoice to your client. Then after, make them inactive.
Here's how:
- Go to the Sales tab, then select Product/Services.
- Click the small drop-down arrow beside the tunnel icon.
- Pick Inactive and choose Apply.
- Hit Make active
Head to this article for more information: Remove or merge a product or service.
Option 2: Print the invoice as a Packing Slip and manually email it to your customer. Before that, let's customize your invoice sales form so the deleted status will be invisible.
Proceed as follows:
- Go to the Gear icon and choose Custom form styles.
- Select your template and pick the Content tab.
- Click the second pencil icon and uncheck the Product/Service box.
- Hit Save.
Once done, go back to the customer transaction list and follow the steps below:
- Click the small drop-down arrow perpendicular to the invoice you want to re-send on the Transaction List page.
- Pick Print packing slip. Ensure that the invoice description is the same as the item name to identify it quickly.
- Instead of printing, hit download ⬇ and manually send it to your client.
For more details, check out this link: Customize invoices, estimates, and sales receipts in QuickBooks.
Visit these articles below on how to adjust inventory quantity and run reports to see your best sellers, what’s on hand, the cost of goods, and more:
- Use reports to see your sales and inventory status.
- Adjust inventory quantity on hand in QuickBooks Online
Don't be shy to give me a buzz if you need further help with your customer transactions and inventory in QuickBooks again. I'm well trained, and I can lend you a hand. Take care, MarkItEmporium.
