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Level 2

Invoice not showing all columns in print preview

Hello there,

Can any body help me regarding the columns not being shown on the face of invoice where as i already have checked them to show on the invoice. Specifically Tax amount column does not show on invoice

3 Comments 3
QuickBooks Team

Invoice not showing all columns in print preview

Welcome to Community, @munimanis.


I'll share the steps on how you can show the tax amount on your invoice. You'll want to make sure you're using the correct invoice template.


Here's how:

  1. Go to +New, then select Invoice.
  2. Enter your invoice information. Then, scroll down towards the Customize section.
  3. Make sure to put a check mark on the correct template.
  4. Tick Save.

After that, tap the Print or Preview tab and check if you're now able to view the tax amount column. If you're already using the correct template, try opening your QBO account using a private browser or an incognito window. This browsing doesn’t store data and will help the page load without issues from temporary data. 


  • Press Ctrl + Shift + N (Google Chrome).
  • Press Ctrl + Shift + P (Mozilla Firefox).
  • Press Command + Shift + N (Safari).

If it's working fine, it’s a good idea to clear the cache to start on a clean slate. This process helps the browser to fetch the latest version of the webpage and faster browsing experience.


Additionally, here's a link that covers all tasks you can do when using the sales and customer feature.


If you still have questions or concerns about invoices, please leave a comment below. I'm more than happy to assist you. Have a wonderful day ahead.

Level 2

Invoice not showing all columns in print preview

Thank you so much for your reply.


I have followed your instructions however still its the same. I am attaching screenshots for better understanding.Customize Invoice edit.JPGprint preview.JPG

QuickBooks Team
QuickBooks Team

Invoice not showing all columns in print preview

Thanks for bringing this one to our attention and providing us screenshots, munimanis.


I appreciate you for performing the recommended solutions provided by my colleague to get this sorted out. Aside from clearing the browser's cache, let's try using a supported, up-to-date browser to roll out the possibility of a browser-related issue. If the problem persists, it would be best to contact our Customer Support Team for them to investigate what's causing this odd behavior in QuickBooks Online (QBO).


You may send a message via chat, call us at a time convenient to you, or we’ll get in touch with you instead. To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. See our support hours and types for more details about this one. Here's how to reach them: 

  1. Go to the Help menu at the upper right.
  2. Select Contact Us.
  3. Enter your concern.
  4. Click Let’s talk.
  5. Choose Get a callback
  6. Type in your contact info.
  7. Select Confirm my call.

Visit our QBO Help Articles page for more insights about running your business in your account.


The Community will always have your back if you need a hand with importing custom styles or any QBO related. Assistance is just one post away. Take care always. 

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