Invoices Adding Names to Billing/Shipping Addresses

Good day, @NB90. Let me provide some information about the Billing/Shipping addresses in QuickBooks Online.

When you create an invoice, the business and customer name will always show at the top of the billing address. 

Additionally, for the billing address not to comes back automatically, make sure to uncheck the box next to Same as billing address. Let me show you how: 

1. Log in to your QuickBooks Online account.
2. Go to the Sales menu.
3. Choose the Customers tab.
4. Select the customer and click the Edit button.
5. In the Shipping Address section, uncheck the box next to Same as billing address.
6. Once done, click Save.
   
   

For future reference, you may consider checking out this article on how to manage customer data in QuickBooks Online: Edit customer information.

Reach out to me in the comment section below if you have any other queries with managing invoices. I'll be here to assist. Have an amazing rest of the day!

Thanks so much for your response! 

Unfortunately, I do have the "not same as billing" box checked, but the problem continues. 

Hello there, NB90. Thanks for getting back to us.

QuickBooks will always recognize the customer/business name at the top of the billing/shipping address.

As long as the Same as billing address box is unchecked, the billing address will not automatically show up when you create an invoice. 

One more thing that we can do is to double-check the Same as billing address box and verify if there's no or has a check-mark. Then, make sure it is unchecked and click the Save button to reflect the changes. 

If the same thing happens, let's perform the steps below:

1. Refresh your browser by clicking the Reload icon or pressing F5 on your keyboard.
2. Log in to your account in a private browser to resolve this unexpected behavior. 
3. If everything works fine, we can clear the cache of your regular browser. This helps remove any browser-related issues and refresh your browser's settings.
4. Also, you can use other compatible browsers in QuickBooks Online. 

Also, you can run the Customer Contact Lists report to generate your customer's information. You can use the articles below as your guide when customizing this report and others:

• Learn how to get the most out of your financial reports.
• Memorize reports in QuickBooks Online. 

Please comment below if you have other questions or need further assistance with QuickBooks. I'm right here together with my colleague to help you anytime. Take care and stay safe always.

Hi,

I have the same issue. I need a different name for the Shipping address. If I have a product going to one company, but billing going to a different company. I can have different addresses, but not different names. Is there a way to fix it?

I can see you’ve done your due diligence trying to get this resolved already, info-bpfittings-.

I've checked our records and there's no reported case about this one. To have a different name for the Shipping and Billing address, we'll need to make sure to uncheck the box next to Same as billing address. Let me show you how: 

1. Go to the Sales menu.
2. Choose the Customers tab.
3. Select the customer and click the Edit button.
4. In the Shipping Address section, uncheck the box next to Same as billing address.
5. Press Save.

If the same thing happens, it's possible a browser's cache data becomes full of frequent access to web pages or is damaged. When this happens, it causes odd behavior when accessing your Online account. To better isolate this issue, let's sign in to QBO using a private or incognito window. This helps us confirm browser-related issues since this mode doesn't use the existing cache data. Let me show you how:

• For Google Chrome browser: Ctrl + Shift + N
• For Mozilla Firefox browser: Ctrl + Shift + P
• For Safari browser: Command + Option + P

If it works, go back to your regular browser and clear the cache to delete those temporarily stored files and browsing history. Removing this should fix the issue since the overtime collection of data can create corruption. We can also use supported, up-to-date browsers to roll out the possibility of a browser-related issue. 

If you are trying to access QBO with more than one browser tab simultaneously. Here's the correct way to work in more than one tab:

1. While signing in to QuickBooks Online in one tab, go to the browser address bar. 
2. Highlight then copy the entire web address.
3. Open a new browser tab.
4. Paste the web address into the new tab then press Enter. The home page of your company will now load in the new tab.

Let me share some resources that you can browse and use as a reference in managing and navigating your QuickBooks account:

• Video Tutorials for QuickBooks Online - You can watch videos that can help you perform the most vital features of the program.
• Small Business Webinars and Trainings - Join our live QuickBooks webinars for more in-depth knowledge on how you can maximize the use of QuickBooks to manage your finances.

I'd be happy to hear any updates after performing the steps as I want to ensure this is resolved for you. Also if you have questions about running reports, please add a reply below. I'd be happy to assist you further.  

I am having the same issue. I need to have different company names for the bill to & ship to. I am able to have the different address entered correctly but not the company names.

Good day, @Vts. 

Currently, QuickBooks Online (QBO) doesn't have the option to have a different company name for the shipping and billing addresses. However, you can manually add this information to both addresses by including a close parenthesis to identify the company name. Please refer to the screenshot below for visual guidance.

Alternatively, you can create another custom field to add this information to your sales. This will provide you with more flexibility to include custom data and generate detailed reports for better insights. Another option is to use location tracking to differentiate the company name when communicating with your customers.

In addition, you can run various sales reports in QuickBooks to track the things you buy and sell, and the status of your inventory.

If you have any other questions regarding invoice management, please feel free to ask in the comment section below. I'm here to assist you. Have a wonderful day!

You can no longer edit those field on the invoice with the new format.

I have the same issue and have done everything you said, but I'm still having the issue.

QBO is ADDING the customer's FIRST NAME, LAST NAME, and COMPANY NAME to the BILLING ADDRESS, even when the BILLING ADDRESS is not the same as SHIPPING ADDRESS. When I remove it manually from the ESTIMATE/INVOICE, and click SAVE, QBO ADDS THE INFO BACK AUTOMATICALLY.

This is ridiculous. My customer's BILILNG ADDRESS and PERSON are different than SHIPPING ADDRESS and person. I have updated the billing address and made sure to "uncheck" the "same as billing address" for shipping, but QBO keeps adding the customer's first name and last name to the billing address no matter what I do.

How can company as big as Intuit have so many stupid bugs? I'm considering cancelling my subscription to QBO because it seems like you guys don't have your sh*t together!

@FixYourIssues  RE: How can company as big as Intuit have so many stupid bugs?

It's amazing, isn't it?  Though to be fair, it's not the whole company. It's mostly QuickBooks Online.

I appreciate your effort to do everything about the billing address in invoices., FixYourIssues. It sounds quite challenging, especially since the billing and shipping addresses must be accurately represented on estimates and invoices. For a deeper investigation and a customized resolution. I recommend contacting our live support team directly.

Here are the steps to contact our live support team:

Here's how:

1. Sign in to your QuickBooks Online company.
2. Select the Help icon in the upper right corner of your screen.
3. You can use the QB Assistant and enter your question or topic. QB Assistant will provide options for you to get answers or you can use the Search tab and enter a keyword or topic you're interested in. When you search, you'll be offered a list of articles related to your topic to choose from.
4. If you can't find answers to your questions, select Contact Us to be connected to an expert for help.

Just a heads up, you need to enter a question or search for an article before you'll see the Contact Us option.

Additionally, if you already received the payment from your customer, you use this article as your guidelines: Receive and process payments in QuickBooks Online.

If you have any further inquiries about managing your invoices or have additional questions. Don't hesitate to reach out by clicking the Reply and we're always here to help.

@Dandie_A  RE: For a deeper investigation and a customized resolution. I recommend contacting our live support team directly.

Really? Support now offers "deeper investigations" and "customized resolutions"? I don't really think so!

Especially because you have no solution to this obviously screwed-up invoice features, there's nothing support can do about it. It's just how QuickBooks Online (doesn't) work. 

Of course QuickBooks Desktop works just perfectly for this case. Maybe you should recommend it!