I can see how money is important nowadays even a single penny counts. I'm here to clear out some information about QuickBooks Desktop support plans, AccuScreen.

When you're using QuickBooks Desktop Pro Plus, this is a subscription version that auto-renews the credit card annually to make sure there's no service interruption. At the same time, support is unlimited and comes along with the subscription to your plan. 

Since we've already streamlined how you can contact our support by logging into your account and ensuring security that you're getting the real support technicians in QuickBooks Desktop, you can follow the direction on how to reach out to them using this article: Contact QuickBooks Desktop Support.

With this, you can check out this handy resource that will show you the benefits along with your QuickBooks Desktop plan: Care Plans For QuickBooks Desktop.

Let me know if you have any questions about QuickBooks or what benefits you can get in terms of our support plan.

Ditto!  Same problem

Facing this similar behavior isn't what I want you to experience, Linda.

I want to share an accurate solution to your concern. I've read the original post and other replies in this thread, and it seems you're experiencing a problem when sending an email to Outlook. Is this correct? Did you also get this error message "QuickBooks is unable to send your email to Outlook"? 

If yes, I recommend reviewing the admin privileges. Before doing so, make sure your QuickBooks Desktop software is in its latest release. Afterward, make sure you uncheck the Run this program as Administrator option. Here's how:

1. Open the Windows Start menu.
2. Type "QuickBooks" into the search. Then right-click the QuickBooks icon and select Open file location.
   
   
3. In the folder, right-click the QuickBooks.exe file and select Properties.
   
   
4. Select the Compatibility tab.
5. Select to uncheck the Run this program as Administrator option. If the option is grayed out, select Show Settings for All Users. This makes the option available.
   
   
6. Select Apply and then OK.

Your email service should also be set up properly in QuickBooks Desktop. I recommend reviewing the set up too. Go to the QuickBooks Edit menu and select Preferences. Once done, Send Forms and choose Outlook.

Additionally, I've gathered two links for the complete steps and information, depending on your scenario.

• Connect your email to QuickBooks Desktop.
• How to fix Error: QuickBooks is unable to send your email to Outlook.

Please go back to this thread and update me on how everything goes. Feel free to tap me on my shoulder if you have follow-up questions. Take care and stay safe.

I'm having somewhat of the same problem.  I can send invioces but they send with only a total owe. It doesn't show the actual invoice breakdown. Can someone help me with this?

I'll share some insights about how sending invoices works in QuickBooks Desktop (QBDT), Sffllc520.

Currently, the feature to display a detailed breakdown of your Total Invoice is not accessible. Although you can modify the names of the boxes or item labels on the invoice, it will only show the Current Invoice Total, Sales Tax (if applicable), Total, Payments/Credits, and Total Account Balance.

I can see the importance of having this option for your business. With that, I suggest sending feedback to our product developers so they can review it and might consider adding this in our future updates. I understand that you've sent feedback already, but I encourage you to send it again. Please refer to the steps below:

 Here’s how:

1. Click Help.
2. Select Send Feedback Online.
3. Choose Product Suggestion.
4. Type in the details of your request on the pop-out window.
   

Additionally, you can create a statement and attach it to the invoice to show the list of the actual breakdown.

Please don't hesitate to click the Reply button if you have other questions about creating an invoice in QuickBooks Desktop. I'm always here to lend a hand.

I'm also having this problem trying to send an invoice to my client from my Macbook Pro.  It just started recently.  I can't be sure this is the cause, but Microsoft just recently forced my Outlook to the "new version".  I was running the "legacy" version before that.  
I've looked thru all the Quickbook settings, but can't find any way to select (or reselect) Outlook as my email program. 

I also rebooted my system just in case. 

Still getting "QuickBooks is having problems communicating with your email program."

Please help 

Thank you for chiming in the thread, ScottGerard. I'll be sharing details about the system requirements that you need to operate QuickBooks Desktop smoothly.

For an optimal QuickBooks experience, it is essential to be aware of the operating system, hardware, software, and additional prerequisites that can enhance your usage.

• A minimum of Mac OS X v10.15 (Catalina) is needed to install.
• CD/DVD drive or internet connection to download the product.
• Product registration is required.
• Intel processor, Core 2 Duo or higher.
• Multi-user Server: Intel Core 2 Duo or higher processor to run a server.
• 2 GB RAM (4 GB RAM recommended).
• 250 MB of available storage.
• Macintosh-compatible printer if you plan to print invoices, checks, deposit slips, lists, purchase orders, mailing labels, reports, or graphs.
• Use Intuit Checks if you plan to print checks.

If you meet the said requirements and still have the same result, I suggest getting in touch with our Customer Support Team. This way, they can pull up your account securely and check the cause of the problem.

1. In your QBDT company file, go to the Help menu.
2. Select QuickBooks Desktop Help.
   
3. Click Contact Us. 
4. Enter a brief description of your concern and select Let's Talk.
5. Choose a way to connect.

You can check out this article for more troubleshooting steps: How to fix "Error: QuickBooks is unable to send your email to Outlook.

I'll be right here if you have questions about QuickBooks. Just add any details below, and I'll get back to you as soon as possible.

Were you able to fix this? I am having the same problem.

Hello there, @suzanne5202. 

As much as I wanted to help you get through the struggle you've been dealing with right now, however, I will be needing more information about your issue for me to be able to have a broader view of your scenario and provide you with an appropriate solution. 

What product are you currently using? Did you also receive an error message? You can include some screenshots but I would recommend filtering them to cover any sensitive and confidential information. Any additional information will be much appreciated as this will allow us to see your situation from your perspective. 

I'll be keeping an eye out for your reply and as always, I'm willing to give out some more information if you have more questions. You can tag me in this thread and I'll get back to you the soonest. 

@suzanne5202 there isn't much to tell.  When I'm looking at the invoice from Customers | Create Invoice, I press the "Email this invoice now" button (second icon from the right) 

And then I get this error message. 

This is my version of Quickbooks. 

Like I said, it used to work, but stopped recently (maybe a month ago?) 

I want to share an accurate solution to your concern. I've read the original post and you're experiencing a problem when sending an email, ScottGerard.

Since you are using QuickBooks Desktop for Mac 2019, your email provider can provide the appropriate SMTP settings. Ports 25, 465, and 587 are the most common for email. If you’re having trouble connecting, try different combinations of port and connection type. For example, Port 465 with Connection Type SSL/TLS or Port 465 with Connection Type StartTLS.

Then, connect your email again to your software to send the invoices (this may or may not work since you are using an outed version of QuickBooks Desktop for Mac. Here's how:

1. Go to QuickBooks, then select Preferences.
2. Select the Email icon.
3. From the For sending Emails…, section, select one of the two options ( Send using your Default Email handling application. For example, Mail or Outlook or Send directly out of QuickBooks using your Email Account. Add your email account through a separate email service, like Gmail).
4. If you chose to use your default email application, you’re ready to go.
5. If you choose a different email account, give the account a name that you can easily identify. Then, fill out the remaining fields.
6. When you press OK, QuickBooks will attempt to validate the connection to your email provider’s server. If it’s valid, QuickBooks will close the sheet and show the account in the Email Accounts list.

You’ll find the email address listed in the From field of your message. Once done, choose any account to send from. When you email a customer, QuickBooks records the message. We'll use tracking customer email as an example, but the process is the same for jobs and vendors. Here's how:

1. Go to Customers, then select Customer Center.
2. Select the customer you emailed the form to.
3. Select the Email tab. The list of the forms you emailed to that customer appears.

You can select the item in the emails list to open that transaction. If you want to stop tracking an email, you can delete it. If the same thing happens, we'll need to send the invoices outside QuickBooks. 

Additionally, I've gathered two links for the complete steps and information, depending on your scenario.

• Connect your email to QuickBooks Desktop.
• How to fix Error: QuickBooks is unable to send your email to Outlook.

Please go back to this thread and update me on how everything goes. Feel free to tap me on my shoulder if you have follow-up questions. 

**** Bug Found - Work around on Web Version *****

I know this was posted about Desktop and my solution is for the Web Version, but maybe it will help someone with DT too.

I very frequently duplicate last months invoice for a HOSTING customer and change the date and Send it.

Now, more and more of these invoices will not send, we a "no information type" error message. After over an hour working with support, she had me switch to the "Old Style Invoice". The only importance of that is that the BCC: line shows by default. It had my email address over and over  and over. We switched back the old format and clicked "Edit Bcc:" which then shows the extra copies of my address. When I deleted the extras, it emailed just fine.

THE BUG IS: "Duplicating an invoice that had the "Copy me on this invoice" box checked when it was emailed, brings the old Bcc data into the new invoice. If you leave it checked when you send this invoice it ADDs another address into Bcc!!! Eventually the email send fails - presumably for too many addresses (i.e. suspected spam).

I am having the same issue and have followed your instructions attempting to log on to 'Help', however, Quickbooks won't even connect to this, I have been looking at the swirling circle for about 5mins! I have also done all the troubleshooting recommended. 

@Pauline Cannon 

Which QB Desktop year version?

Well done performing all the recommended troubleshooting steps, Pauline. I'm here to ensure you'll get connected to our Customer Care team to have your sending invoices issue investigated and fixed promptly.

You can reach our experts not only within QuickBooks but also from outside the program. To report your experience, I recommend doing it through this page: QuickBooks Support.

Also, you can create custom templates and personalize them to make your forms look special and highlight the information you want to show.

You can always let me know in the comments if you have any other concerns about managing invoices and other sales transactions. We in the Community will get you covered.

Hello I need to know where I call to get help with my Quickbooks not sending my invoices.

Hello there, Vburns. I can assist you in getting in touch with our Customer Care Team.

You can contact them through your QuickBooks Desktop account by following the steps below:

1. On your QuickBooks account, go to the Help menu at the top.
2. Select QuickBooks Desktop Help. 
3. Choose Contact Us. 
4. Enter the issue or topic in the field box. 
5. Follow the onscreen instructions.

For more information on reaching out to them, you can visit this link: Contact QuickBooks Desktop support. Ensure to review their support hours to know when agents are available.

Additionally, you can contact our Customer Care Team outside your QBDT account. Just visit this link and select QuickBooks Desktop as the product.

If you need further assistance with QuickBooks, don't hesitate to get in touch, Vburns.