Invoicing Problems

This isn't the impression we want you to experience, @GBE. I'm here to assist you with your concern in QuickBooks.

The browser may be full of frequently accessed page resources that cause some unusual responses. To isolate this, let's access QuickBooks Online (QBO) using a private or incognito window.

• Press Ctrl + Shift + N (Google Chrome).
• Ctrl + Shift + P (Firefox).
• Control + Option + P (Safari).

Once signed in, you can try sending the invoice to one of your emails and double-check if you're getting the same thing. If it works, go back to your original browser and clear the browser's cache to delete the temporary Internet files. You can also use other supported, up-to-date browsers to be thorough.

However if the issue persists, it's possible that this is something to do with the PDF. Ensure to update Adobe reader to prevent any issues.

I've also added these articles that will help you customize your invoice template and how to send invoice reminders:

• Customize invoices, estimates, and sales receipts in QuickBooks Online
•  Send invoice reminders automatically or manually in QuickBooks Online

I'm all ears if you have other concerns about emailing invoices in QBO. You can drop a comment below, and I'll gladly help.

First off, Sorry for the late reply. I have been traveling. 

All of the solutions have been tried several times, recently and in the past. None of them have worked. I've tried with multiple computers just to make sure and have had the same issue.

Thanks for getting back here, GBE.

I appreciate the update your sharing with us after following the recommended steps. I've also read the previous replies and it looks like all the applicable troubleshooting steps have already been given to you. 

In this case, I recommend reaching out to our phone and chat support teams. They can take a closer look at this to determine what's causing the issue and make sure the invoices are emailed without any issues.

Here's how to reach out to them:

1. Click the Help menu in the upper-right hand corner of your QBO account.
2. Type in "Talk to a human" in the chatbox, then press Enter. Then, type in the same keyword and press Enter one more time.
3. Select No.
4. Choose between Chat with us or Have us call you.

You can also refer to this article for their contact details and business hours: QuickBooks Online Support.

Don't hesitate to reply back to us or post more questions in the Community if you need anything else. We're always to help and make sure everything is taken care of.