Welcome to the Community, SeanMorrison.
Thanks for bringing your question forward. I want to make sure QuickBooks Time is functioning properly on both of your iPads.
I appreciate you providing the details of the setup and the troubleshooting methods you've completed so far. Since all of the settings are the same for the iPads and the issue is persisting, I recommend reporting a problem through the app to open a related case to be reviewed. This can be done in just a few steps:
1. Sign in to your QuickBooks Workforce.
2. Select More, then Settings, and select Help & Support, then Upload device logs.
3. Enter a Description of the issue, then select the camera to upload any images that may provide context.
4. Select Upload.
5. Once you send in the device log, contact our support team, and ask them for your case number associated with the log.
The following article provides additional info for troubleshooting QuickBooks Workforce.
Please feel free to drop a comment below. I'll be here to help in any way that I can.
