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rockwallpest
Level 1

Is anyone having issues with the desktop app? For the past month I have been receiving an error on load up. "We're having trouble contacting our authorization servers."

 
2 Comments 2
Carneil_C
QuickBooks Team

Is anyone having issues with the desktop app? For the past month I have been receiving an error on load up. "We're having trouble contacting our authorization servers."

Hello, rockwallpest. 

 

I'm here to lay down some information about your issue with the QuickBooks Online Desktop app. 

 

If you're using the QuickBooks Online Mac or Windows Desktop app, please know that these apps are no longer supported. 

 

However, if you're using the QuickBooks Online Advanced desktop app, we can try refreshing your QBO app to clear the cache and resolve any unusual performance while using it.

 

If the issue persists, I recommend reaching out to our Customer Team Support. They have the tools to safely look into your account and find potential solutions.

 

Here's how you can contact them when logging into your account using a web browser:

 

  1. Go to Help (?), then click Contact Us.
  2. Please enter your question and select Let's talk.
  3. Review and Select from the following: Ask the communityHave us call you, or Chat with us.

 

We thank you for your patience and time in posting your concern about your QBO here in the Community. We're always here if you need anything else. Take care always. 

rockwallpest
Level 1

Is anyone having issues with the desktop app? For the past month I have been receiving an error on load up. "We're having trouble contacting our authorization servers."

I have contacted customer service. We submitted a ticket with no update or results. I understand the app isn't receiving any new updates, but unless you completely wiped out the servers it should still be working.

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