Hello, rockwallpest.
I'm here to lay down some information about your issue with the QuickBooks Online Desktop app.
If you're using the QuickBooks Online Mac or Windows Desktop app, please know that these apps are no longer supported.
However, if you're using the QuickBooks Online Advanced desktop app, we can try refreshing your QBO app to clear the cache and resolve any unusual performance while using it.
If the issue persists, I recommend reaching out to our Customer Team Support. They have the tools to safely look into your account and find potential solutions.
Here's how you can contact them when logging into your account using a web browser:
- Go to Help (?), then click Contact Us.
- Please enter your question and select Let's talk.
- Review and Select from the following: Ask the community, Have us call you, or Chat with us.
We thank you for your patience and time in posting your concern about your QBO here in the Community. We're always here if you need anything else. Take care always.