Is anyone having problems accessing attachments in mobile devices?

We can update your QuickBooks mobile app to ensure you have the most recent information, Chris. Let me explain why you are encountering the PDF document Zero KB error and guide you through the steps to fix it.

The Zero KB message and a blank screen indicate that the file was not uploaded, downloaded, or saved correctly. A file size of Zero KB suggests that the document is either empty or corrupted.

To verify, please double-check whether the file is indeed empty or corrupted. Once confirmed that your file is intact, let's refresh the app data so you can see the most current information.

For iOS Users:

1. Open your device’s Settings, then tap General.
2. Select iPhone Storage and find the QuickBooks Online app.
3. Tap Offload App.

For Android Users:

1. Navigate to the Home Menu or tap the three dots in the upper right-hand corner.
2. Select Settings, then choose Refresh Data.
3. Press Yes to confirm.

After that, open the file again to see if it still shows the same issue. If the problem persists, I suggest uninstalling and reinstalling the QuickBooks Online mobile app to help us resolve data issues.

Additionally, consider opening the attachment in a web browser, as it can often bypass potential display errors.

Once the issue is resolved, you may want to check out this article to learn about the mobile app features and how to receive invoice payments:

• Receive an invoice payment using the QuickBooks Online mobile app
• Compare mobile app features

We appreciate your patience as we work through this together, Chris. Should you encounter further challenges, don’t hesitate to connect with us. We’re here to help you every step of the way.

I just wrote a lengthy reply but can’t see that it posted. 

I have posted twice with a lengthy message and doesn’t seem to go through. Am I getting timed out?

Using IOS. Attachments viewed fine from desktop. Deleted and offloaded and reinstalled with same result. Unsure how to view in web browser. Worked fine in December 

Encountering a blank screen in QuickBooks Online (QBO) can disrupt your workflow, and I appreciate your commitment to following the troubleshooting steps provided by my colleague, Chris445. To ensure we address this issue effectively, I would like to connect you with our live support team for additional assistance.

The Zero KB message and blank screen indicate that the file may not have been uploaded, downloaded, or saved properly, suggesting it could be empty or corrupted. Our team is ready to perform detailed tests to pinpoint the underlying issue causing the Zero KB size in your PDF documents.

Here's How:

1. Go to the Help icon in the top right-hand corner.
2. Select Search and open any article, then press the Contact Us button.
3. Select a topic or enter your question in the box and hit Continue.
4. Choose the best way you'll want to reach out to us.

They can accommodate you Mondays to Fridays from 6 AM to 6 PM PT and Saturdays from 6 AM to 3 PM PT.

For additional information, please refer to this article which outlines which features of the QuickBooks Online mobile app are supported on various mobile devices: Compare mobile app features.

If you need further assistance with managing or downloading your transactions in the QBO App, I am here and ready to help you at any time.

I’m having the same problem.

when I followed the instructions of offloading and reinstalling the app…then I power cycled the phone…I now have this same problem with all of my payments attachments.

I haven’t looked at my invoicing yet.

YES!!!

im having the same problem!

I’ve spent numerous calls and hours with customer service since last week and today I was told that there was nothing that they can do for me.

I recognize the hurdles you've been through attempting to rectify this issue, KinseyJA, and I appreciate your efforts for performing the troubleshooting steps. I'm here to ensure you'll get the urgent help you need.

I'm aware you've already been in contact with our Support team. Since this is a public community forum, I'm unable to access your account information, reaching out to them directly again is the best approach right now. Our Support team has all the necessary resources and tools to securely review your account details and, if needed, they can also open a support ticket to ensure your issue is resolved.

Here's how you can reach them:

1. Go to the Help (?) icon.
2. Click the Search tab, then Contact us.
3. Choose a topic to connect with the right expert.
4. Select how would you like to connect with us.

For future use, personalize your invoice to have professional-looking sales forms. To start, please head to this article: Customize invoices, estimates, and sales receipts in QuickBooks Online.

Ensuring a smooth and efficient QuickBooks experience is our top priority. If you need further assistance with any QuickBooks-related issues, we're just one post away. Feel free to click the reply button below to submit your queries, and we'll be here to help.