Hi, usered2 and kvechmary.
I want you to know that our phone lines are now open. We temporarily suspended calls to prevent long hold times as we resolved a direct deposit payroll issue.
You can connect with us from 6:00 AM to 6:00 PM on weekdays and 6:00 AM until 3:00 PM PT on Saturdays. To ensure we address your concern on time, check out our support hours.
I'd still suggest getting in touch with our QuickBooks Online Support. Unlike in this public forum, they have the tools required to perform any payroll corrections in the system whenever necessary on your behalf so you can reach a point of resolution as quickly as possible.
For your payroll reference, check out this article: Payroll 101. It contains more information about the different types of compensation as well as on what are the types of federal forms you need to file. Also, this will provide you a sample breakdown of a paycheck.
Please know I'm ready to assist further and answer any follow-up questions you have in mind. Have a good one.
