Is there a problem with quickbooks online??

Aizza · ‎August 21, 2023

Is there a problem with Quickbooks today? It is taking so long to open and when it opens it is just showing blank page. I already checked my connection and run another pages it is working fine. But quickbooks online taking so long to open sometimes it it will lose connection.

I tried messaging help assistant but seems they are down.

Please help.

Thanks.

FritzF · ‎August 21, 2023

Hi there, Aizza.

I'm here to help fix the issue you're having when accessing QuickBooks Online (QBO).

There are times when the browser is already full of frequently accessed page resources (cache and cookies), causing some unusual responses. To isolate this, sign in to your QBO using a private browser (incognito).

Here's how:

Press Ctrl + Shift + N (Google Chrome).
Ctrl + Shift + P (Firefox).
Control + Option + P (Safari).
Ctrl + Shift + P (Microsoft Edge)

If everything looks good, return to your default browser and perform a clear cache to refresh the system. However, if the same thing happens, try using other supported browsers.

For more resources you can use in the future, visit our website: Self-help articles.

Please leave a comment below if you have additional concerns about this or anything else. I'll be here to assist. Keep safe.

View solution in original post

FritzF · ‎August 21, 2023

Hi there, Aizza.

I'm here to help fix the issue you're having when accessing QuickBooks Online (QBO).

There are times when the browser is already full of frequently accessed page resources (cache and cookies), causing some unusual responses. To isolate this, sign in to your QBO using a private browser (incognito).

Here's how:

Press Ctrl + Shift + N (Google Chrome).
Ctrl + Shift + P (Firefox).
Control + Option + P (Safari).
Ctrl + Shift + P (Microsoft Edge)

If everything looks good, return to your default browser and perform a clear cache to refresh the system. However, if the same thing happens, try using other supported browsers.

For more resources you can use in the future, visit our website: Self-help articles.

Please leave a comment below if you have additional concerns about this or anything else. I'll be here to assist. Keep safe.

CPFA · ‎August 23, 2023

Same issue here - started a couple days ago or so. Have used different machines under different routers, cleared caches, tried different browsers - still have the issue. Think it's on your side somewhere.

Angelyn_T · ‎August 23, 2023

Welcome to the discussion, CPFA. I value the time and effort you invested in fixing the behavior you're getting. Let me share some troubleshooting steps to isolate this issue and access QuickBooks seamlessly.

I've reviewed our records and found no ongoing issues related to your concern. Since you're experiencing delays and blank pages when opening QuickBooks, let's address this by confirming your internet speed (bandwidth). Slow connections or shortfalls in any area can impact QuickBooks's performance.

I'm also including this material to offer additional tips to enhance your experience with QuickBooks: Performance Overview for QuickBooks Online.

If the problem continues despite having a strong network connection, consider contacting our QuickBooks Online (QBO) Support Team to check and investigate this further. To start:

Sign in to your QBO account.
Go to the Help menu, then choose Contact Us from the Search tab.
Enter a short description of your concern.
Choose a way to connect with support.

For your convenience, you can connect with them during their business hours.

Once QuickBooks loads without any issues on your end, you can proceed with tracking your business entries as usual.

Please know that I'm always here to assist you with any challenges you've encountered while working with QuickBooks. If you have follow-up questions, let me know by leaving a comment below. Have a good one!

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Is there a problem with quickbooks online??