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winelec1
Level 1

Is your Home page blank? My Home Page is blank - on both views. I have an add or remove widgets. I don't have any widgets and nothing adds when I try that. Any ideas

I've tried shutting down and rebooting.  Nothing seems to be working.  There is a customize your layout - but I don't have any widgets to customize
1 Comment 1
Erika_K
QuickBooks Team

Is your Home page blank? My Home Page is blank - on both views. I have an add or remove widgets. I don't have any widgets and nothing adds when I try that. Any ideas

Thank you for the troubleshooting efforts you've made, win. I have some insights that may help explain why your Home Page is not displaying any content.

 

Upon checking, we have an ongoing investigation about a blank homepage when accessing the dashboard in QuickBooks Online (QBO). In this case, I suggest contacting our customer care support team. This way, they can securely obtain your account information and list you as one of the affected users. You will be accurately notified about the course of this investigation. You can also provide this INV-94607 number.

 

Here's how: 

 

  1. Go to Help (?).
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  2. Choose Search tab and hit Contact Us.
  3. Click the Ask about something else tab. 
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  4. Key in your concern or the INV-94607 number directly and hit Continue.

    • Have us call you - We'll save your spot in line and call you back.
    • Chat with us - Start a conversation.
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Check out their operation hours to determine availability. 

 

Thanks for your patience as we work towards this issue, win. Rest assured, our  team of Product Engineers is diligently working to address this issue as quickly as they can. We understand the importance of resolving this investigation promptly, and they are dedicated to finding a solution. We appreciate your patience and understanding as we work to rectify the situation. 

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